Brightwheel Billing | Brightwheel Help Center

Billing Migration Eligibility

Brightwheel’s latest billing platforms allows for greater flexibility and is loaded with features to streamline your center’s billing needs.

Written by Hadleigh
Updated over a week ago

Billing Article Directory for Early Adopters

Big changes are coming to brightwheel billing! This guide is for any users who started using brightwheel billing ~June 2019 or before.

Written by Hadleigh
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Billing Overview

Brightwheel Billing Overview

Learn why brightwheel’s billing platform is the best in Early Childhood Education and how it can save you time and get you paid faster!

Written by Hadleigh
Updated over a week ago

Student Billing Accounts

Understand and view the billing activity of a single student right from one page including balances, statements, & parent payment info.

Written by Hadleigh
Updated over a week ago

Getting Started on Billing

Get started on brightwheel billing! The fastest and easiest way for your school to collect payments.

Written by Hadleigh
Updated over a week ago

Billing Implementation

Deposit Account

Accept payments online directly through brightwheel to simplify payment tracking and get paid faster by adding a deposit checking account.

Written by Hadleigh
Updated over a week ago

Billing Settings

Encourage on-time payment by requiring autopay and define the payment methods accepted.

Written by Hadleigh
Updated today

Late Payment Fees

Use Late Payment Fees to efficiently review past due balances and add late payment fees in accordance with any program’s policies.

Written by Hadleigh
Updated over a week ago

Billing Plans

The core of the student’s billing experience; structure statement schedules, recurring charges, and discounts to fit the program’s needs.

Written by Hadleigh
Updated over a week ago

Set a Student's Starting Balance

Set a student's starting billing balance when migrating to brightwheel billing.

Written by Hadleigh
Updated over a week ago

Plans and Charges

Bulk Billing Plan Management

Streamline Billing Plan management with the ability to pause, resume, and delete multiple plans at once through the Plans tab.

Written by Hadleigh
Updated over a week ago

Statements

Configure & update statement schedules for your students in bulk or on an individual basis to determine the billing cadence for parents.

Written by Hadleigh
Updated over a week ago

Recurring Charges

Add, update, or remove the recurring charges that appear on a student’s statement at any time from the student’s billing plan page.

Written by Hadleigh
Updated over a week ago

One-time Charges

Add, update, or remove the one-off, ad-hoc charges that appear on a student’s statement at any time from the student’s billing plan page.

Written by Hadleigh
Updated over a week ago

Immediate One-time Charges

Bill parents immediately or schedule one-time charges outside the student's billing plan cadence.

Written by Hadleigh
Updated over a week ago

Attendance-based Billing

Bill parents for the hours their student was checked into your center in a given timeframe with custom hourly rates.

Written by Hadleigh
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Discounts

Use discounts to show savings passed on to parents for a specific charge while still maintaining consistent charges and rates.

Written by Hadleigh
Updated over a week ago

Charge Library

Standardize your charges and simplify your accounting by creating a library of charges that can be added to student statements at any time.

Written by Hadleigh
Updated over a week ago

Preview Plans Charges

View and manage all student billing plans and recurring charges in a centralized location in brightwheel billing.

Written by Hadleigh
Updated over a week ago

Pause Billing Plans

Pausing a student’s billing plan makes it possible for admins to temporarily stop new charges from being added to a student’s statement.

Written by Hadleigh
Updated over a week ago

Correcting Account Balances

Account Balances

Understand how balances appear on student accounts and how they are affected by the actions taken against the account.

Written by Hadleigh
Updated over a week ago

Billing Credits

Billing credits are a great way to reduce a student’s account balance. While account credits reflect over-payment by the student.

Written by Hadleigh
Updated over a week ago

Reduce or Void a Charge

Correct mistaken charge amounts after the post date by reducing or voiding the charge amount from the student’s billing account.

Written by Hadleigh
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Refunds

Return funds to a parent for specific payments made to your program up to the full amount of the payments.

Written by Hadleigh
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Payments and Deposits

Failed Payments & Disputed Charges

Find out more about those rare occurrences where a payment fails or a charge has been disputed by the payer and what to do about it.

Written by Hadleigh
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Understanding Deposits

Learn more about the timing and amounts of your deposits for payments made online through brightwheel.

Written by Hadleigh
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Payments

Track and understand payments from parents to your program both online through brightwheel and external sources, great for subsidies.

Written by Hadleigh
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Subsidy Tracking

Subsidy Tracking Overview

Use brightwheel billing to track agencies and subsidy payments for each student.

Written by Hadleigh
Updated over a week ago

Adding an Agency

Manage your school’s list of agencies responsible for subsidizing tuition payments for your students.

Written by Hadleigh
Updated over a week ago

Record a Subsidy Payment

Track subsidy payments across multiple students and time periods directly in brightwheel Billing.

Written by Hadleigh
Updated over a week ago

Best Practices & FAQ's

Brightwheel Billing FAQ

Frequently asked questions about brightwheel's billing platform, usability, and timeline for setup and processing.

Written by Hadleigh
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Avoiding Payment Disagreements

Best practices for schools and parents in avoiding disputed payments or disagreements.

Written by Hadleigh
Updated over a week ago

Billing with Bank Accounts Outside of the US

Can An International Company Process Payments?

Written by Grant
Updated over a week ago

Why do you need personal information to verify my company's billing account?

brightwheel is asking for my photo ID or last four digits of my social security number

Written by Katie Talwar
Updated over a week ago

Is My Billing Information Safe?

Billing Security

Written by Grant
Updated over a week ago

Transfer Overpayments to a Sibling

Transfer a student's account balance to a sibling in cases of mistaken payment or to merge family billing onto a singly student.

Written by Hadleigh
Updated over a week ago

Billing for Siblings and Families

Merge all billing charges into a single statement by utilizing a single student's billing plan.

Written by Hadleigh
Updated over a week ago

Sum and Filter in Excel

Leverage any spreadsheet software to find totals in the billing reports after it has been exported.

Written by Hadleigh
Updated over a week ago

Tax Reporting and Documentation

Brightwheel Billing Tax Reporting for Schools

Learn more about end of year reporting, what to expect from brightwheel, and what you should do to prepare.

Written by Hadleigh
Updated over a week ago

Changing Tax Details

Any changes that need to be made to your billing account that relates to tax settings.

Written by Hadleigh
Updated over a week ago

Form 1099-K FAQ

Get the information need regarding expectations around the IRS 1099-K form in preparation for tax season.

Written by Hadleigh
Updated over a week ago