In rare cases when a family withdraws a child and doesn’t pay their final bill, you may want to record it as uncollected or delinquent.
This is sometimes referred to as bad debt, which represents tuition or fees that are unlikely to ever be collected.
In these situations, we recommend either voiding the charge or adding a credit to bring the account balance to $0. Both options allow you to include details about the uncollected payment while keeping your revenue records accurate.
Clear balances
Option 1: Voiding an invoice
Invoices can be voided by an administrator at any time. These adjustments will be delineated by an ⓘ icon that will appear on the line item for the charge within the invoice. This icon will indicate any adjustments including reduction adjustments.
Log in on the web
Select Billing in the sidebar > Students > Select the student
Click All Transactions tab, then locate the unpaid invoice
Click Actions > Void invoice
In the Reason field, type 'Bad debt' or something else, then hit Enter
Click Void when ready
Option 2: Adding a credit
Log in on the web
Select Billing in the sidebar > Students > Select the student
Click Select an action at the top > Add a credit
Enter the Credit amount
In the Reason field, type 'Bad debt' or something else, then hit Enter
Press Save & apply
Generate a report on bad debt
If you void an invoice or add a credit and indicate bad debt is the reason, we recommend using the Billing Transactions Report to report on this information. You can view the reason, Bad Debt, in the Transaction Description column of the report.
