Once a payer adds a payment method, they can pay any due balances in brightwheel on the web or app. This resource is for providers learn more about what this experience looks like for families when making payments and also addresses common questions.
Families can explore the Guardian Billing Help Center collection to learn more from their perspective.
Accepted payment methods
Payers can add the following methods in brightwheel to pay invoices.
🇺🇸Accepted payment methods in the U.S.
Electronic bank transfers via ACH
Credit/debit cards
FSA/HSA cards
🇨🇦Accepted payment methods in Canada
Electronic bank transfers via pre-authorized debits (PADs)
Credit/debit cards
FSA/HSA cards
Manage payment methods
Payers can add as many payment methods as they would like to their accounts. When a payer logs into brightwheel, they will see the option to add a payment method:
It's important to note that only payers can add, manage, and remove their own payment methods. Program admins cannot assist with this.
💡 Tip: If a payer needs assistance with their payment method or they cannot remove a method due to autopay being enabled, we recommend they reach out to brightwheel Support at help@mybrightwheel.com for assistance.
How payments are made
When payers log into brightwheel, they will see current balance for their child or the total balance across multiple children. They can click Make a Payment to pay manually, or if enrolled in autopay, payments will be automatically processed on the invoice due date.
Paying the Current Balance settles all open invoices at once.
Payers can also choose to pay specific invoices, which is useful if they are only responsible for certain charges. If they choose to add another payment amount, it will automatically apply to the oldest invoices or appear as a Credit if no open invoice(s) exist.
How invoices look for families
When you bill families for tuition or other services, they will receive an invoice containing the specific charge(s) and amounts due. This is how invoices will appear for payers:
Note: Payers can view all invoices for their student, even if they are not assigned to them; however, they will still only be charged for invoices assigned to them.
FAQs
What happens if parents make an overpayment or pay extra?
What happens if parents make an overpayment or pay extra?
If there are no open invoices, this will lead to an Credit on the student's billing account. If a family wishes to pay extra, steps for the payer can found here: Make a Payment.
Can payers only pay part of an invoice?
Can payers only pay part of an invoice?
Payers can make a partial payment by selecting the student's billing account and clicking Make a payment > Other amount. Steps for payers to make a partial payment can be found here: Make a Payment.