Make a Payment

[For Guardians] Learn how to make a payment to your program using brightwheel.

Sabrina avatar
Written by Sabrina
Updated yesterday

After adding a payment method, make payments to your child's program right through your brightwheel account on the web or mobile app.


Paying for Multiple Students

Depending on where you are making the payment (web or app) and if you are making payments for a single student or multiple students, the steps can differ slightly.

  • For multiple students at different schools, use the "Change school" option to access individual billing information

  • For multiple students at a single school, simplify payments by selecting the "All children" tab on the Payments page. This tab shows the combined balance for all children at that location, allowing a single payment for each of their balances, with only one processing fee if applicable. If you're paying for multiple students, this is a great feature to leverage!

💡 If autopay is active for multiple students with invoices due on the same date and charged to the same payment method, these payments will be grouped into a single combined payment to reduce fees.

ℹ️ If you need to submit an overpayment, or are looking to prepay a student’s account, this can only be done from an individual student’s billing profile. You will not see the option to submit an overpayment from the ‘All Children’ tab.


Make a Payment

  1. Open the Payments page in your account

  2. Navigate the appropriate student's billing profile, or if you have more than one student, open the 'All children' tab to make a bundled sibling payment
    ℹ️ If you need to submit an overpayment, or are looking to prepay a student’s account, this can only be done from an individual student’s billing profile. You will not see the option to submit an overpayment from the ‘All Children’ tab.

  3. Click the Make a Payment button
    💡 If this button is visible but unclickable, the program has not enabled the Accept online payments setting yet!

  4. Select All open invoices, Individual invoice(s), or Other amount

    1. All open invoices: this will pay all open invoices

    2. Individual invoice(s): parents can choose which invoice or invoices they want to pay and can indicate how much they want to pay towards it. If they want to see what is inside that invoice, they will need to find it in the Invoice list in the table below the account balance.

    3. Other amount: parents can also pay any $ amount towards the account without paying directly toward a specific invoice. This payment will automatically be applied to any open assigned invoices to the payer based on the due date, starting with any past-due invoices. If there is not an open invoice, the payment will remain on the account as a credit and automatically apply to the next posted assigned invoice.
      💡If you need to submit an overpayment or prepay a student’s account, this is the option that you would select.

  5. Click Next

  6. If paying all open invoices:

    1. Review the payment summary and click Pay now

  7. If paying individual invoice(s):

    1. Use the checkboxes to select which invoice(s) to pay

    2. Use the additional text field to change the amount paid towards any specifics invoice(s)

    3. Click Review and then Pay now

  8. If paying another amount:

    1. Input the amount you would like to pay on your total current balance

    2. Click Review and then Pay now


FAQ

How can I make an overpayment?

To submit an overpayment to a student's billing account, you will first need to click on the student's name to view their billing account. If you are connected to more than one student in a program, it's important to note that you will not see the option to submit an overpayment if you're on the All Children tab.

Once you click Make a Payment from the student's tab, you can click the Other amount option to submit an overpayment.

If you decide to make a payment on a student’s account before a charge is posted, or if you choose to submit an overpayment, this will result in a credit on the account. This is because the total amount of payments is higher than the total amount of charges.

Your child's school has a few options on how to process the credit when this occurs. If you are choosing to pay in advance of a known charge then the most likely course of action will be to simply do nothing! The next time a charge is posted, the credit will apply to this charge.

How can I make a partial payment?

To submit a partial payment to a student's billing account, you will first need to click on the student's name to view their billing account. If you are connected to more than one student in a program, it's important to note that you will not see the option to submit aa partial payment if you're on the All Children tab.

Once you click Make a Payment from the student's tab, you can click the Other amount option to submit a partial payment.

Once you complete the partial payment, the payment should automatically apply to the oldest invoice on the student's billing account.

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