brightwheel

Get started using brightwheel as a student contact!

Overview: Using brightwheel as a Parent, Family, or Approved Pickup

Taryn

Jessica H

Sabrina

Get set up and use brightwheel as a parent, family member, or approved pickup

For Guardians

Create a brightwheel account when invited by a student’s provider to view the student’s profile.

Sign up for brightwheel as a Student Contact

Easily look up lesson plans that have been shared with you using your brightwheel mobile app.

View Lesson Plans as a Parent or Family Member

Hadleigh

Getting Started for Parents

Learn how student contacts can complete the Health Screen questionnaire outside of the standard Check-in process.

Log Health Screens at Home

Receive a summary of logged activities for connected students via email each day.

Subscribe to Daily Reports

View daily activities, notes, and updates as a student contact and schedule daily feed reports directly from the app.

Student Activity Feed

Learn how to download and share photos and videos logged for your child as a student contact.

Download Photos & Videos

Parent contacts can upload photos of activities, milestones, and more!

Uploading Photos as a Parent

Activities Feed for Parents

Easily communicate with the staff, admins, and managers at your child's program as a Parent Contact by using brightwheel's Messaging feature

Messaging the Childcare Provider

Receive notifications whenever a new action or activity is logged on a student’s feed. Notifications can be configured as desired.

Push Notifications

Messages and Notifications

How to manage a student's profile information as a parent contact with edit permissions.

Manage Student Profile as a Parent

Contacts with parent-level access can complete and submit paperwork for their provider with brightwheel Forms

Complete Forms with brightwheel

Learn how Parent contacts with edit permissions can add, manage, and remove additional student contacts on a child's profile.

Manage Student Contacts as a Parent

How a parent contact can remove a student's profile from their account without contacting the program

Remove a Student’s Profile

How to update the email address and/or phone number associated with a student contacts account

Update Student Contact Login Credentials

Learn how to set up accounts so that users who are student contacts and staff members can operate in the two different accounts and roles.

Using brightwheel as a Student Contact and Staff Member

Contacts can access a child’s profile from a new program without losing access to the old profile.

Switching to a new program

Audrey

Manage Account and Child Profile

Add payment method(s), set defaults, and manage the autopay settings to pay student balances in accordance with the program’s policies.

Payment Methods and Settings

Learn how to add FSA/HSA/Dependent Care Accounts as parent payment methods and how to overcome issues you may encounter

FSA/HSA/Dependent Care Accounts

Statements operate as a snapshot of all billing-related activities that occurred on a student’s account in the specified billing period

Understanding Statements

Review commonly asked questions from parents and payers and the relevant answers

Parent and Payer Billing FAQs

This guide will help parent contacts determine which questions brightwheel can help with and which should be directed to the provider