Every month payers will receive an emailed statement showing their transaction activities for that month, including any invoices, charges, payments, credit, refunds and adjustments.
Payers can also view, download, and print monthly statements at any time.
View billing statements
Log in to brightwheel (web or mobile app)
Select the Payments page (mobile app users will need to click the ≡ menu to access this page)
Scroll down to open the Statements tab
Locate the statements, then click View to print or download
How to read a billing statement
Statements include the following information for a monthly period.
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FAQs
My statement does not include Dates of Service. How can I get these added?
My statement does not include Dates of Service. How can I get these added?
If Dates of Service are not currently listed on your invoices, we recommend that you reach out to your program directly to ask that they be added.
Brightwheel is a tool that programs use to manage their billing and we are not authorized to make any changes to any account. Your program creates and manages all transactions (including charges, refunds, late fees, credits, and offline payments) and will be able to assist you.
💡 Tip: It may be confusing to know when to contact your program and when to contact brightwheel for assistance. Visit Who should parents contact with billing questions? for additional information.