To request a refund, please contact your program directly. Brightwheel is not authorized to make any changes to your account.
Your provider is responsible for creating and managing all transactions, including charges, refunds, late fees, credits, and offline payments, and is best equipped to assist you with your refund request.
Refund processing times
Online refunds typically take 5-10 business days to be processed back to your original online payment method (online credit/debit card or bank account).
This timeframe is standard within the financial services industry, as processing times for refunds can vary between different banks and merchants. This process occurs in the background between our payment processor and the payor’s bank account and/or credit card.
If you do not see the refund reflected in your account after 10 business days, please contact brightwheel Support, and we will investigate further.
FAQs
Can I stop or reverse a payment that hasn't gone through yet?
Can I stop or reverse a payment that hasn't gone through yet?
Unfortunately, no. If you have made a payment that is currently in a 'Pending/Processing' status, neither brightwheel nor the program you've paid can cancel/stop the pending charge. For your program to take any action on the payment, it must reflect a status of 'Paid.'
We recommend working directly with your program to obtain any refunds when able. It's important to note that brightwheel is not responsible for any overdraft fees due to processed payments.
Learn more by reviewing our Avoiding Payment Disagreements resource and Tuition Program Payment Terms that reference our tuition and fee collection policies.
Do refunds include service fees?
Do refunds include service fees?
No, service fees associated with a successful payment are non-refundable.
Can an account credit be returned to my bank account?
Can an account credit be returned to my bank account?
To receive a refund for credits, this will have to be initiated by an administrator at your program. Please note that your program is responsible for creating and managing all transactions (including charges, credits, and refunds) and will be able to further assist you! Refunds for credits can only occur if the credit resulted from a payment from you.