Brightwheel is here to help! The Help Center, like this article, is always the best place to find up to date information and instructions on brightwheel's features and functionality, and the fastest way to find answers for common questions.

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Help Center

Our Help Center is an up-to-date knowledge base with our latest features and releases. The entire knowledge base is searchable and is the quickest way to find information about how our tool works. The Help Center can be accessed through a web browser at help.mybrightwheel.com, or by tapping Help from the main menu in the brightwheel mobile app and choosing Help Center.

Contact Support

Not finding answers or information in the Help Center? Our exceptional Support team is standing by to help! You can contact Support anytime, and we will work to respond quickly as possible during weekday business hours. There are three ways to get in touch with our Support team: email, in-app message, and web message.

Please note that we do not currently offer live phone support or a call-in phone number. For time-sensitive questions or concerns, we recommend reaching out to the Support team via email or message, and sharing all relevant details about the question so that the Support team can investigate and resolve the question as soon as possible.

Email

Administrators and staff can reach the Support team at support@mybrightwheel.com; and parents can reach the Support team at help@mybrightwheel.com.

When emailing Support, we recommend sharing a detailed description of the question or issue, including screenshots, videos, error messages, or names and emails of impacted parents, students, staff, or administrators.

Web Message

Use the message icon in the lower right-hand side of the screen when viewing brightwheel through a browser. Make sure to include details about the question or issue, such as screenshots, error messages, or names and emails of impacted accounts.

Note: this sends a message to the Support team but is not an instant chat or live chat.

In-app Message

Administrators, staff, and parents can send a message by tapping the three horizontal lines in the top left corner. Select Help > Send Message to Customer Service. We recommend sharing all related details about what you’re experiencing, such as screenshots, videos, error messages, and names and emails of affected accounts.

Note: this sends a message to the Support team but is not an instant chat or live chat.


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