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How to contact brightwheel Support

[For all users] Learn the quickest ways to find answers from the brightwheel Support Team.

Sabrina avatar
Written by Sabrina
Updated this week

Brightwheel is here to help!


Get quick answers in the Help Center

We recommend searching our Help Center as the quickest way to find instructions about how our tool works. By clicking this article, you are already in our Help Center and can search your question at the top of this page.

We recommend bookmarking our Help Center for easy access later:

Or, you can access it from your brightwheel account:

  • (App) Tap the icon > Help > Help Center.

  • (Web) From the purple menu, click Help.


Receive updates & news

Visit your brightwheel newsfeed to view the latest info on new or updated features, tips and tricks to get more value out of brightwheel, or register for free events like webinars or workshops!

How to access your newsfeed:

  1. Log in to brightwheel on the web

  2. Click the chat bubble in the bottom-right corner

  3. Click News


Contact Support as an Admin or Staff

Administrators using brightwheel Premium can reach us via live chat during business hours (9AM - 6PM EST) and receive assistance in seconds, just follow the Ask a question steps below! ⬇️

Ask a question

On the app

On the web

  1. Log in and tap the menu icon in the top left corner

  2. Tap Help and then Send Message to Customer Service

  3. Tap Ask a question

  4. Type and send your message

  1. Log in to your account

  2. Click the chat bubble in the bottom-right corner

  3. Select Ask a question

  4. Type and send your message

Create a ticket

Our support is designed to fit your day. Quickly submit a ticket at any time by filling out our detailed submission form and our team will keep you updated on the status of your request.

On the app

On the web

  1. Log in and tap the menu icon in the top left corner

  2. Tap Help and then Send Message to Customer Service

  3. Tap Contact brightwheel Support

  4. Fill out the form, then tap Create ticket

  1. Log in to your account

  2. Click the chat bubble in the bottom-right corner

  3. Under 'Create a ticket' select Contact brightwheel Support

  4. Fill out the form, then tap Create ticket


Contact support as a student contact

Your child's provider is your primary contact for most questions and can be reached via Messaging in brightwheel. In the rare case of a technical issue or if you need to deactivate your account, our Support Team is here to help.

On the app

On the web

  1. Log into the brightwheel app

  2. Tap the menu icon in the top left corner

  3. Tap Help Center

  4. Click the chat bubble in the bottom right corner

  5. Tap Ask a question

  6. Type and send your message

  1. Log into brightwheel on the web

  2. Click Help on the sidebar

  3. Click the chat bubble in the bottom right corner

  4. Select Ask a question

  5. Type and send your message

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