Brightwheel is here to help! The Help Center, like this article, is always the best place to find up-to-date information and instructions on brightwheel features and functionality.
Help Center
Our Help Center is an up-to-date knowledge base with our latest features and releases. The entire knowledge base is searchable and is the quickest way to find information about how our tool works.
The Help Center can be accessed through a web browser at help.mybrightwheel.com, by opening the Help tab in the brightwheel Messenger window from the web, and by tapping Help from the main menu in the brightwheel mobile app and choosing Help Center.
News
Whether it's the latest info on product launches, feature updates, tips and tricks to get more value out of brightwheel, or invites to upcoming free events - all of this will be available here in the brightwheel Messenger!
You can access the Newsfeed any time by logging in to brightwheel’s web app, clicking the brightwheel icon on the bottom right of your screen, and jumping to the News tab.
Live Chat for Administrators
Administrators at programs that use brightwheel Premium have access to Live Chat support. Live Chat is available Monday to Friday from 9 AM to 6 PM Eastern Time, or 7 AM to 4 PM Mountain Time. Administrators can easily access Live Chat during these times right from their brightwheel accounts on the app or on the web.
Live Chat via Web
Live chat offers speedy access to our Support Specialists, right from your brightwheel account!
While logged into your account, click the brightwheel logo at the screen's lower-right
Create a message to start a Live Chat, or to send your message to the brightwheel Support team if outside Live Chat hours
Live Chat via App
Quickly connect with a Support Specialist, right through the brightwheel app!
Tap the ≡ Menu icon in the top left corner
Tap Help
Tap Send Message to Customer Service
Create a message to start a Live Chat, or to send your message to the brightwheel Support team if outside Live Chat hours
Contact Support via Email
Administrators and staff can also reach the Support team at support@mybrightwheel.com, and student contacts can reach the Support team at help@mybrightwheel.com.
When emailing Support, we recommend sharing a detailed description of the question or issue, including screenshots, videos, error messages, or names and emails of impacted parents, students, staff, or administrators.
Support for Families
We know that ensuring parents, family members, and other student contacts can use brightwheel successfully is key, and our Support team is here to help.
💡Certain inquiries, like student enrollment, tuition, invoices, program events, and curriculum, must be addressed directly by the provider. Families can reach out to the program through brightwheel Messaging.
Send us a Message through the App
Parents and contacts who have downloaded brightwheel's mobile app can send a message to the Support team right from the app.
|  |
Send us a Message on the Web
Log into brightwheel on the web
Click Help from the purple menu
Click the blue message bubble in the lower right corner
Click Send us a message, and follow the prompts to share the details of your question
Email our Support Team
Families can reach our Support team via email at help@mybrightwheel.com. We recommend reaching out from the email address associated with your brightwheel account, and including a description of the question or issue you're experiencing.