Brightwheel is here to help! The Help Center, like this article, is always the best place to find up to date information and instructions on brightwheel's features and functionality.

Brightwheel also offers Live Chat support to administrators who have brightwheel Premium. The hours for Live Chat are 7am-4pm MT, 9am-6pm ET. Administrators can easily access Live Chat during these times in both the app and web.

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Help Center

Our Help Center is an up-to-date knowledge base with our latest features and releases. The entire knowledge base is searchable and is the quickest way to find information about how our tool works. The Help Center can be accessed through a web browser at help.mybrightwheel.com, or by tapping Help from the main menu in the brightwheel mobile app and choosing Help Center.

Access Live Chat in the App

  1. Tap the 3 horizontal lines at the top-right of the screen

  2. Select "Help"

  3. Tap "Send Message to Customer Service"

  4. Create a message to start a Live Chat, or to send your message to the brightwheel Support team if outside Live Chat hours.

Access Live Chat from the Web

  1. While logged into your account, click the the Intercom bubble at the lower-right of the screen.

  2. Create a message to start a Live Chat, or to send your message to the brightwheel Support team if outside Live Chat hours.

Contact Support via Email

Administrators and staff can also reach the Support team at support@mybrightwheel.com; and parents can reach the Support team at help@mybrightwheel.com.

When emailing Support, we recommend sharing a detailed description of the question or issue, including screenshots, videos, error messages, or names and emails of impacted parents, students, staff, or administrators.


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