Brightwheel is here to support you! The Help Center, like this article, is always the best place to find up to date information and instructions on brightwheel's features and functionality. If you need additional support please reference the options below:
Our help center is always kept up-to-date with our latest features and releases. The entire knowledge base is completely searchable and a great way to find what you are looking for fast. You can navigate directly to the Help Center in your browser by going to help.mybrightwheel.com, or by tapping Help from the main menu in the brightwheel mobile app and choosing Help Center.
Not finding what you are looking for in the Help Center? No problem, our exceptional support staff is standing by to help! You can email support anytime and we will work to get back to you as quickly as possible during normal business hours.
There are three ways to email our support team:
1. Simply send an email to firstname.lastname@example.org.
2. Use the message icon in the lower right-hand side of your screen when viewing brightwheel through a browser (Note: this is an email, not an instant chat).
3. Send a message through the mobile app. To do so, tap on the three lines in the left-hand corner, choose Help and then Send a Message to Customer Service.
When emailing support, please include a detailed description of your question or issue. Any additional recourse, such as screenshots, videos, or names and emails of impacted users are incredibly helpful when starting a conversation with us and will lead to a faster resolution.
Please Note: Currently, we do NOT offer “live support” over the phone.