brightwheel

Learn about how to manage a brightwheel account, update the brightwheel app, and how to easily oversee multiple schools or locations.

Overview of managing your account

[For all users] Learn about our mobile and web compatible devices to use brightwheel on!

Recommended and compatible devices with brightwheel

[For all users] Our exceptional support staff is here to help! Check out this article to determine the best and fastest way to find answers.

How to Contact Support

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Manage your brightwheel account as an Admin/Owner, staff member, or guardian.

Manage Your Account

[For All Users] Learn how to update the information on your profile including your name, contact information, check-in code, and more!

Manage your account profile

[For all users] How to view and update your 4 digit code that is used to check students and staff in and out of a program.

Locate and edit your check-in code

[For All Staff] Staff and admins can customize their notification settings within their brightwheel app.

Manage push notifications as staff

[For all users] Learn how to request a brightwheel account be deactivated/deleted.

Deactivate your brightwheel account

Profile management

[For Admins] Learn how to store information about your program within brightwheel by utilizing the School Profile.

Update school profile information

Learn how the tools on the Administrator Home and Dashboard can benefit program admins by making common features easily accessible

Gain a holistic overview of program activities on the go (mobile app)

Learn how the tools on the Administrator Home on the web can benefit your program when getting started or during day-to-day management!

Gain a holistic overview of program activities (on the web)

[For Admins & Managers] Learn how to turn the ability for parent to edit student information on and off

Choose if families can edit student profile information

[For Admins] Set up all of your locations under a single organization and quickly switch between locations on your brightwheel mobile app.

Navigate between multiple program locations & sites

[For Admins] Learn how to transfer ownership of a brightwheel account to a new owner!

Transfer brightwheel Account Ownership

[For Admins] Learn how to set up a Multi-Site, switch between locations, view the Multi-Site Dashboard, and manage multi-staff permissions.

Set up multiple program sites in brightwheel

Provider account & settings 

[For Admins] Find out more about what the Premium plan has to offer, including pricing, features, and how to upgrade.

Overview of brightwheel Premium

[For Admins] Upgrade to a Premium account by adding a payment method, completing 2FA if needed, and submitting your first payment!

Upgrade to Premium

[For Admins] Learn how to update the payment method used to pay for your brightwheel Premium subscripton

Update your Premium subscription payment method

[For Admins] Learn what notice is needed and actions must be taken to make a change to your brightwheel Premium subscription

Change your Premium subscription

Manage your Premium subscription

[For All Users] Update the app on your device for access to the most secure and feature-rich version of brightwheel

Update the brightwheel mobile app

[For All Users] A reminder to refresh your web browser often to see the most current features and communications from our team

Refresh/hard refresh web browser

Check the availability or maintenance of the brightwheel platform anytime through our status page & troubleshoot common connectivity issues.

Why won't the app or website load?

Advice for resolving account or device issues 

Troubleshooting

Brightwheel Website

Early Education Resources

Blog

Go to your brightwheel account

Find answers and get help from Intercom Support and Community Experts

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