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Update your Premium subscription payment method

[For Admins] Learn how to add a new payment method for a Premium subscription or after a failed payment.

Sabrina avatar
Written by Sabrina
Updated this week

If your Premium payment method has expired, been compromised, needs updating, or the payment failed, we recommend adding a new payment method right away to avoid any disruption to your subscription.

In the case of a missed payment, we'll notify you via email and on your Subscription page to ensure you maintain access to Premium features.


Add a new Premium subscription payment method

It’s easy to change your subscription default payment method and remove old payment methods. Newly added payment methods will typically become the default payment method. This means once it’s added, no additional steps are required to ensure auto-payments using this new method.

  1. In the sidebar menu, click My School > Settings

  2. Open the Subscriptions tab

  3. In the ‘Payment Methods’ tile, click + Add new to link a credit/debit card or bank account

ℹ️ Important notes:

  • If adding a card, you’ll receive a unique two-factor authentication (2FA) code sent to your email address to verify your identity. If the verification code was sent to your email and doesn't arrive, make sure to check your spam folder!

  • If linking a bank account with micro-deposits, enter the 2 small deposits placed in your bank account (arriving within 24-48 hours) in brightwheel under My School > Settings > Subscriptions. Click Verify next to the payment method to input the amounts.


What do I do if my brightwheel Premium subscription payment failed?

It happens! If a payment fails, update your payment method following the guidance above.

Once a new payment method is added, the payment should automatically be retried on the date shown in your Subscription tab. If you wish for the payment to be retried on a different date, reach out and let us know.

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