If your Premium payment method has expired, been compromised, needs updating, or the payment failed, we recommend adding a new payment method right away to avoid any disruption to your subscription.
Note on permissions: Only Admins can update a subscription payment method. Ensure you have the Admin or Multi-Site Admin role. If not, contact a higher-level administrator for assistance.
Add a new Premium subscription payment method
You can easily change your subscriptionâs default payment method or remove old ones. Newly added payment methods usually become the default automatically, so no extra steps are needed for auto-payments.
Log in on the web
In the sidebar menu, click My School > Settings
Choose the tab Upgrade or Subscriptions (depending on the status of your subscription)
In the âPayment Methodsâ tile, click + Add new to link a credit/debit card or bank account
Note on micro-deposits: When linking a bank account with micro-deposits, enter the two small deposits (arriving within 24â48 hours) in brightwheel under My School > Settings > Subscriptions, then click Verify next to the payment method.
Troubleshoot failed Premium subscription payments
If your payment fails, check that your current payment method details are correct and update your payment method if needed.
Once updated, the payment will automatically retry on the date shown in your Subscription tab. Contact support if you want it retried sooner.
Bank payments may take a few days to process, but your account stays active during that time. Once complete, your Subscription tab will update and any unpaid notice will disappear.