Change your Premium Subscription

[For Admins] Learn what notice is needed and actions must be taken to make a change to your brightwheel Premium subscription

Sabrina avatar
Written by Sabrina
Updated over a week ago

Brightwheel takes customer feedback regarding our platform and services very seriously. We also respect the privacy and security of your school.

Policies for Premium Subscriptions

Please be aware that:

  • 30-days advance notice is required to make any changes to a subscription

  • Past subscription payments are non-refundable

  • Annual subscription payments paid upfront are non-refundable

Review our Terms of Service for additional information.

Steps to Take

Staff Timecards

If you change your subscription it might impact access to your account. Free accounts are not able to have staff so only the primary administrator email will continue to have access. Due to this change in access, we strongly encourage you to export all employee timecards if you think your subscription will change.

Billing and Statement Schedules

Recurring statement schedules in our Billing tool are not automatically canceled if your subscription is changed. Make sure to first delete active billing plans if you are no longer using brightwheel to bill your families.

If you would like to stop using brightwheel to collect payments from your families but don’t want to change your Premium subscription, please complete this form.

Request a Subscription Change

Once you’ve taken any needed steps above and are ready to make changes to your brightwheel premium subscription, follow the steps below.

  1. Log in to your account

  2. Select I need help using brightwheel and then Subscription updates

  3. Select your requested update

Thank you and let us know if there is anything else we can help with! We are so appreciative of our partnerships with schools and centers like yours.

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