When you reach out to brightwheel Support, you will often start with our chatbot powered by AI, which is designed to help you get answers right away, even when our team is offline.

As we continue to introduce AI into our support experience, we want to be transparent about how this tool works and why we use it. Our goal is to help you get faster, more efficient support while always keeping human help within reach.

The chatbot is designed to save you time and make it easier to get the help you need, whether that’s an instant answer or connecting with our team.

It helps:

Our goal is to build a chatbot that’s actually helpful; something you can rely on to get quick, accurate answers and move on with your day using brightwheel. It should feel like a tool that supports you, not something that slows you down or gets in the way.

Our chatbot is here to support you as quickly as possible by helping answer common questions and surfacing relevant information from our Help Center in seconds. It’s designed to give you fast, reliable answers with minimal wait time.

For more complex or in-depth questions, or if you simply prefer to speak to a person, human support is always available. If you prefer to speak with someone, just say “talk to team” at any time in your conversation.

A few tips to help you get the most out of the chatbot:

We’re continuously improving the chatbot to make it more helpful and reliable. Our team reviews conversations and feedback to:

Our goal is to make the chatbot a reliable tool you can trust to find answers quickly and support your day-to-day work in brightwheel.

When reaching out to Support, you have the following options available.

During business hours (9 AM– 6PM ET):

After hours:

You can always bypass it by typing “Talk to team” to connect with a human.

No, the Support chatbot is designed specifically to answer brightwheel-related questions. However, you could use other AI tools to support your day-to-day workflows that involve brightwheel.