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Translate messages into a different language

[For all users] Learn how to translate messages into your language.

Written by Audrey

Message translations show each message in the language you’re most comfortable reading. A family can read a teacher’s update in Español and reply in Español, while the teacher reads that reply in English. Or, if you speak Japanese and your provider sends a message in PortuguĂȘs, you can set Japanese as your reading language and read it in Japanese.

You can choose from up to 20 reading languages.

💡 Tip: This is separate from the language of the brightwheel app. To change that, see Change your language.


How it works

Translation is based on the language of the person reading, not the person writing. Everyone can write in the language they prefer, and each recipient reads the message in their own reading language.

When you send a message, it is translated for each recipient based on their reading language. When you receive a message, it appears in yours.

Translated messages are clearly marked, and you can select Show original at any time to see what the sender wrote. Messages already in your reading language stay the same.

💡 Tip: Your reading language starts as your browser’s language on the web and your app’s language on mobile. You can change it any time in Settings.


Turn on message translations

Choose the language you want to read messages in. Messages written in other languages will now appear in yours and this only changes what you see. Other people still read messages in their own language.

  1. Go to Messages on the web or app

  2. Select the Settings (gear) icon

  3. Turn on Translate messages.

  4. Select your reading language

đŸš© Please note: On the web, message translations work on Google Chrome and Microsoft Edge on a computer. On a mobile device, make sure you’re using the latest version of the brightwheel app.


FAQs

Which messages are translated?

Messages you receive. The messages you send, file names, and newsletters are not translated.

Which languages can I choose?

You can choose up to 20 languages, including Español, French, Chinese, Korean, Vietnamese, and Arabic. You’ll see the full list in Settings.

What if my language isn't offered?

We’re always adding languages. Contact brightwheel Support to share which language you’d like to see.

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