Like most businesses engaging in transactions, providers and families may encounter disagreements over tuition payments. These disputes often stem from missed miscommunication or an unintentional mistake caused by human error.
This guide offers families several approaches to prevent and quickly resolve these issues if they do occur.
How to avoid payment disagreements
Talk to your provider. If you’re worried about making a payment or if you disagree with a certain policy, the best place to start is with a conversation. We've seen many programs go the extra mile to support families.
Double-check before you submit any payments:
You or a spouse haven’t already paid
There aren’t extra zeroes
You selected the correct payment source or enable
Check any service fees - if there is a high credit card fee, consider switching to direct bank transfers for payments.
Contact brightwheel support. We are here to help! We can review the account and assist in understanding what might have happened. We can also help clarify the status of a payment, dates of service and anything that might be confusing.
Inform your program of any accidental payments. Once you submit a payment and it is 'pending,' there is no way for brightwheel or your program to stop it. After the payment has cleared, your provider can refund it.
What to do if there is a payment disagreement
Talk to your provider. The provider should be involved to help sort out any disagreements. We recommend sharing your situation, concerns and desired outcome with the provider. Likely, they will be interested in working with you to find a good solution.
Contact brightwheel support. If there is a problem, we can talk you through your options. We'll can also help you contact your school to work together until the issue is resolved.