brightwheel

[For Admins + Billing Only Role] Learn how to charge late payment fees, waive fees and send reminders to families.

Resolve late payments

[For Admins] Learn how to handle failed payments and why they happen

Resolve failed payments

Audrey

Sabrina

Learn how to resolve late, failed, or disputed payments 

Fix payment issues 

[For Admins] Learn why payment disagreements happen and the general process for bank and credit card disputes.

Understanding disputed charges

[For Admins] Learn how to challenge and submit evidence against a dispute

Challenge a disputed charge

[For Admins] Learn how to view disputed charges and the status of a dispute

View disputed charges & the status

[For Admins] Tips for providers to avoid disputed payments and how to remedy them

Best practices for avoiding & resolving payment disagreements (for providers)

Disputed charges 

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Brightwheel Website

Early Education Resources

Blog

Additional Resources

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