Parents, Family, and Approved Pick-ups | Brightwheel Help Center

Overview: Using brightwheel as a Parent, Family, or Approved Pickup

Get started using brightwheel as any contact type. Brightwheel is a crucial tool to communicate with the provider and watch student progress

Written by Hadleigh
Updated over a week ago

Getting Started for Parents

Sign up for brightwheel as a Student Contact

Create a brightwheel account when invited by a student’s provider to view the student’s profile.

Written by Hadleigh
Updated over a week ago

Learning From Home: View Lesson Plans as a Parent

View Lesson Plans developed by your center to help facilitate the continuing education of your students in the event of a closure.

Written by Hadleigh
Updated over a week ago

Activities Feed for Parents

Log Health Screens at Home

Complete the Health Screen Questionnaire outside of the check-in flow.

Written by Claire B.
Updated over a week ago

Subscribe to Daily Reports

Receive a summary of logged activities for connected students via email each day.

Written by Hadleigh
Updated over a week ago

Student Activity Feed

View daily activities, notes, and updates as a student contact and schedule daily feed reports directly from the app.

Written by Hadleigh
Updated over a week ago

Download Photos & Videos

Brightwheel allows users to save photos and videos posted on a student's feed and share directly to social media.

Written by Hadleigh
Updated over a week ago

Uploading Photos as a Parent

Parent contacts can upload photos of activities, milestones, and more!

Written by Sabrina
Updated over a week ago

Messages and Notifications

Messaging the Childcare Provider

Easily communicate with the staff, admins, and managers at your child's program as a Parent Contact by using brightwheel's Messaging feature

Written by Sabrina
Updated over a week ago

Push Notifications

Receive notifications whenever a new action or activity is logged on a student’s feed. Notifications can be configured as desired.

Written by Hadleigh
Updated over a week ago

Manage Account and Child Profile

Complete Forms with brightwheel

Contacts with parent-level access can complete and submit paperwork for their provider with brightwheel Forms

Written by Hadleigh
Updated over a week ago

Add Additional Student Contacts

Contacts with Parent permissions are able to add and edit Parent, Family, Approved Pickups, and Emergency Contacts on a student’s profile.

Written by Sabrina
Updated yesterday

Remove a Student’s Profile

Student contacts with Parent permissions can remove an unneeded student profile from their account without contacting the provider.

Written by Hadleigh
Updated over a week ago

Modify Student Contact Login Credentials

How to update the email address and/or phone number associated with a student contacts account

Written by Hadleigh
Updated over a week ago

Using brightwheel as a Student Contact and Staff Member

Learn how to set up accounts so that users who are student contacts and staff members can operate in the two different accounts and roles.

Written by Vee Avenir
Updated over a week ago

Switching to a new program

Contacts can access a child’s profile from a new program without losing access to the old profile.

Written by Hadleigh
Updated over a week ago

Brightwheel Billing

Billing v2: Parent Billing Overview

Brightwheel’s simple billing platform empowers families to stay in control with the at-a-glance balance view and transparent account history

Written by Hadleigh
Updated over a week ago

Billing v3: Payment Methods and Settings

Add payment method(s), set defaults, and manage the autopay settings to pay student balances in accordance with the program’s policies.

Written by Sabrina
Updated over a week ago

FSA/HSA/Dependent Care Accounts

Learn how to add FSA/HSA/Dependent Care Accounts as parent payment methods and how to overcome issues you may encounter

Written by Sabrina
Updated over a week ago

Billing v2: Payment Methods and Settings

Add payment method(s), set defaults, and manage the autopay settings to pay student balances in accordance with the program’s policies.

Written by Sabrina
Updated over a week ago

Understanding Statements

Statements operate as a snapshot of all billing-related activities that occurred on a student’s account in the specified billing period

Written by Sabrina
Updated over a week ago

Billing v2: Make a Payment

Brightwheel has created the easiest parent payment platform in early childhood education. Make a payment any time, anywhere, for any amount.

Written by Hadleigh
Updated over a week ago

Billing v3: Parent and Payer FAQs

Review commonly asked questions from parents and payers and the relevant answers

Written by Sabrina
Updated this week

Who should parents contact with billing questions?

This guide will help parent contacts determine which questions brightwheel can help with and which should be directed to the provider

Written by Sabrina
Updated this week