Parents, Family, and Approved Pick-ups | Brightwheel Help Center

Overview: Using brightwheel as a Parent, Family, or Approved Pickup

Get started using brightwheel as any contact type. Brightwheel is a crucial tool to communicate with the provider and watch student progress

Written by Tyson Jones
Updated over a week ago

Getting Started for Parents

Sign-Up for brightwheel as a Student Contact

Create a brightwheel account when invited by a student’s daycare provider to view the student’s profile.

Written by Tyson Jones
Updated over a week ago

Activities Feed for Parents

Student Activity Feed

View daily activities, notes, and updates as a student contact and schedule daily feed reports directly from the app.

Written by Tyson Jones
Updated over a week ago

Download Photos & Videos

Brightwheel allows users to save photos and videos posted on a student's feed and shore directly to social media.

Written by Tyson Jones
Updated over a week ago

Parent Photo Uploads

Upload photos to the student’s feed to share pictures with other student contacts as staff

Written by Tyson Jones
Updated over a week ago

Messages and Notifications

Messaging the Childcare Provider

Parent level Contacts can send messages directly to the teachers of the student’s classroom. Communicate easily with the center anytime!

Written by Tyson Jones
Updated over a week ago

Push Notifications

Receive notifications whenever a new action or activity is logged on a student’s feed. Notifications can be configured as desired.

Written by Tyson Jones
Updated over a week ago

Manage Account and Child Profile

Add Additional Student Contacts

Contacts with Parent permissions are able to add and edit Parent, Family, Approved Pickups, and Emergency Contacts on a student’s profile.

Written by Tyson Jones
Updated over a week ago

Remove a Student’s Profile

Student contacts with Parent permissions can remove an unneeded student profile from their account without contacting the provider.

Written by Tyson Jones
Updated over a week ago

Student Contacts Update Login Credentials

The credentials used to log into brightwheel are completely controlled by each user and can be modified at any time as needed.

Written by Tyson Jones
Updated over a week ago

Using brightwheel as both a Student Contact and Teacher

Learn how to set up accounts so that users who are student contacts and staff members can operate in the two different accounts and roles.

Written by Katie Talwar
Updated over a week ago

Switching to a new program

Contacts can access a child’s profile from a new program without losing access to the old profile.

Written by Hadleigh
Updated over a week ago

Brightwheel Billing

Parent Billing Overview

Brightwheel’s simple billing platform empowers families to stay in control with the at-a-glance balance view and transparent account history

Written by Tyson Jones
Updated over a week ago

Payment Methods and Settings

Add payment method(s), set defaults, and manage the autopay settings to pay student balances in accordance with the program’s policies.

Written by Tyson Jones
Updated over a week ago

Understanding Statements

Statements operate as a snapshot of all billing-related activities that occurred on a student’s account in the specified billing period

Written by Tyson Jones
Updated over a week ago

Make a Payment

Brightwheel has created the easiest parent payment platform in early childhood education. Make a payment any time, anywhere, for any amount.

Written by Tyson Jones
Updated over a week ago

Student Transaction Summary for Parents - For Tax Season

Parents can export a summary of all transactions by date range that includes charges, payments, dates, and School EIN & address.

Written by Hadleigh
Updated over a week ago

Who should parents contact with billing questions?

This guide will help parent contacts determine which questions brightwheel can help with and which should be directed to the provider

Written by Tyson Jones
Updated over a week ago