Admins and Managers are able to manage and delete staff members on the website and mobile app. Admins can remove a staff member with any role and Managers can only remove staff member's with the role of Manager, Lead Staff, or Staff.

Once a staff member has been removed from a program, they will no longer have access to any school or student information. It's also important to note that removing a staff member will also remove the Staff Messaging history and the message thread(s) will be unrecoverable.

Table of Contents


Remove Staff Members

On the Web

  1. Navigate to the Staff section on the website

  2. Locate the staff member you wish to delete

  3. Click the Options dropdown menu on that staff member's row

  4. Select Delete

On the Mobile App

  1. From the Administrator Home screen, click on Staff

  2. Click the staff member's profile you wish to delete

  3. Scroll to the bottom of the page and click the Delete button

  4. Click Delete again in the pop-up screen to complete the action


Export Employee Records

Once a staff member has been removed from brightwheel, their name will no longer appear in the drop-down menu when viewing Timecards and Payroll reports. You are able to export these records PRIOR to removing these staff members for quick access to these historical records at a later date. If you would like to report on employee records after they have been removed, please see our payroll for removed staff resource.

And as stated at the beginning of this article, removing a staff member will also remove the Staff Messaging history and the message thread(s) will be unrecoverable.


Shared Login Information

We do not recommend having your staff members use shared login information. Room Device Mode is a feature we recently built to avoid having staff members share logins.  

If your staff members already share login information, please make sure that all passwords are changed when terminating a staff member. Please also contact our Support team so we can do a forced logout on all devices. 


Temp or On-Call Staff Members

In cases where a staff member or teacher is not regularly working such as a substitute or on-call teacher, administrators can still create staff accounts for these employees. When this employee is called in, simply update their room assignment to reflect where they are working that day. When they are no longer needed in that room, you can remove all room assignments for that user. This allows you to maintain check-in records for that employee but does not give them access to school records when they are not actively working for you.

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