Invalid Token Error
The reset password link expires after a few hours. If you are receiving an error message about the password reset token, typically this means the reset password link is no longer valid. If this is the case, please request a new link.
Reset Email Not Received
If you click Forgot Password but didn't receive an email, try these tips:
Search your inbox for an email from email@example.com and the subject: brightwheel - Reset Password Instructions
Make sure you sent the reset password link to the same email address you used to create your brightwheel account.
Have you received other emails from us? Your email carrier may be blocking our emails. You can follow these steps to try whitelisting our email address.
Clear your browser's cache and cookies and attempt the reset once more.
Manually type in your email address, do not use predictive text or auto-fill features as these may add a space to the end of the entry causing a failure.
If none of these tips work, please contact our Support team.
SMS Password Reset
Student Contacts are able to create their accounts using a verified mobile phone number, rather than an email address. The process for resetting the password is the same for these users, but instead of entering an email address in the Forgot Password field, the 10-digit mobile phone number should be entered instead.
SMS messages from brightwheel will always be sent from the phone number (415) 914-1065. Please note that this is not a functioning voice number. If a link is never sent when a password reset link is requested, it may be because you have unsubscribed from these messages. These need to be enabled for a resent link to send.
To resubscribe send a text message with the word START to (415) 914-1065. Once you receive confirmation that you have been re-subscribed, request a password reset link once more and you should be set.