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Manage brightwheel Account Password
Manage brightwheel Account Password

Change an existing password, or reset a forgotten password

Sabrina avatar
Written by Sabrina
Updated over a week ago

Brightwheel account holders can reset or update passwords at any time. Keep in mind that only the account holder will have access to change their password - administrators aren’t able to view or change passwords for staff or parent accounts.

Reset Password

To change a password from the user’s profile, the current password must be entered. If the current password has been forgotten or if the user is not able to access their account, the password can be reset via a link sent to the user’s email or verified phone number.

  1. On the sign-in page, click Forgot Password

  2. Enter the username you use to log in (email address or phone number)

  3. Click Request Reset

  4. Locate the email or text message with the reset link

  5. Click the Change my password hyperlink in the email

  6. In the new window that automatically opens, input the new password and input it again to confirm

  7. Click Change password to complete the process

Change Password

Maintaining a strong and unique password is vital to the security of any brightwheel account. All brightwheel users can update their password anytime by following the steps below.

  1. Click on Profile, and click Change Password

  2. Enter the current password

  3. Use the New Password and Confirm New Password fields to enter in the desired new password, matching the following requirements:

    1. 12 or more total characters

    2. At least one number

    3. At least one uppercase and one lowercase letter

    4. At least one special character (such as ! # ?)

  4. Click Save

Password Security

Many great articles exist regarding what and not to use as your password. Google's support article provides some great tips on creating strong passwords that you can remember; these tips should also apply to your brightwheel account login!

  • Make your password unique - Reusing passwords for important accounts is risky. If someone gets your password for one account, they could access your email, address, and even your money.

  • Make your password long & more memorable - Long passwords are stronger. Try using: A lyric from a song or poem, A meaningful quote from a movie or speech, A passage from a book, A series of words that are meaningful to you, or An abbreviation: Make a password from the first letter of each word in a sentence.

  • Use letters, numbers, & symbols - Replace letters with numbers & symbols: Choose a word or phrase and use numbers and symbols instead of some letters.

  • Avoid personal information & common words - Avoid creating passwords from info that others might know or could easily find out, including nicknames, birthdays, pets, or addresses.

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