Brightwheel account holders can reset or update passwords at any time. Keep in mind that only the account holder will have access to change their password - administrators aren’t able to view or change passwords for staff or parent accounts.
Table of Contents
Reset Password
To change a password from the user’s profile, the current password must be entered. If the current password has been forgotten or if the user is not able to access their account, the password can be reset via a link sent to the user’s email or verified phone number.
On the sign-in page, click Forgot Password
Enter the username you use to log in (email address or phone number)
Click Request Reset
Locate the email or text message with the reset link
Click the Change my password hyperlink in the email
In the new window that automatically opens, input the new password and input it again to confirm
Click Change password to complete the process
Change Password
Maintaining a strong and unique password is vital to the security of any brightwheel account. All brightwheel users can update their password anytime by following the steps below.
Log in to brightwheel on the web
Click on Profile, and click Change Password
Enter the current password
Use the New Password and Confirm New Password fields to enter in the desired new password, matching the following requirements:
12 or more total characters
At least one number
At least one uppercase and one lowercase letter
At least one special character (such as ! # ?)
Click Save
Password Security
Many great articles exist regarding what and not to use as your password. Google's support article provides some great tips on creating strong passwords that you can remember; these tips should also apply to your brightwheel account login!
Make your password unique - Reusing passwords for important accounts is risky. If someone gets your password for one account, they could access your email, address, and even your money.
Make your password long & more memorable - Long passwords are stronger. Try using: A lyric from a song or poem, A meaningful quote from a movie or speech, A passage from a book, A series of words that are meaningful to you, or An abbreviation: Make a password from the first letter of each word in a sentence.
Use letters, numbers, & symbols - Replace letters with numbers & symbols: Choose a word or phrase and use numbers and symbols instead of some letters.
Avoid personal information & common words - Avoid creating passwords from info that others might know or could easily find out, including nicknames, birthdays, pets, or addresses.