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Update Staff Login Credentials

How to update any staff member's (Staff, Lead Staff, Manager, or Admin) email address and password

Audrey avatar
Written by Audrey
Updated over a week ago

Any Staff roles (Staff, Lead Staff, Managers, and Admins) will log in to their brightwheel accounts using an email address and password. Continue reading to learn more about how to update these two vital pieces of account information!

Table of Contents

Update Email Address

Any staff member can manage their account's email address from the web or the app. It's also important to note that Admins can update an email address on behalf of any users with the role of Staff, Lead Staff, or Manager right from their admin account.

From the Web

From the App

  1. Tap your name in the bottom left corner

  2. Select Profile

  3. In the 'Account Info' box, click Edit

  4. Input the preferred email address

  5. Click Save

  1. Tap the ≡ in the upper left corner

  2. Optionally, if you have multiple accounts, tap Switch Accounts and select the desired account to update

  3. Tap Edit Profile

  4. In the 'Account Info' section, input the preferred email address

  5. Tap Save to confirm the changes

Please Note: If the preferred email address is already associated with a brightwheel account, an error will occur. Please contact Support for further assistance in this scenario.

Please be aware that anytime an admin's email address is modified, brightwheel will send the old email address an auto-generated email overviewing the change. This is a security measure set in place to provide immediate visibility of the change, and in the event that the admin did not perform the change, we strongly encourage contacting Support so we can investigate and assist.

Update Email Address on Behalf of a Staff Member

Admins can update an email address on behalf of any users with the role of Staff, Lead Staff, or Manager right from their admin account on the web or app.

From the Web

From the App

  1. Click to open My School and select Staff

  2. Locate the appropriate staff member needing their email address updated

  3. Click the Actions drop-down on that row

  4. Click View/Edit

  5. In the 'Personal Info' box, click Edit

  6. Input the preferred email address

  7. Click Save

  1. From the Administrator Home, select Staff

  2. Locate the appropriate staff member needing their email address updated and click to open their profile

  3. Under the 'Account Info' box, input the preferred email address

  4. Click Save

Manage Password

Brightwheel account holders can reset or update passwords at any time. Keep in mind that only the account holder will have access to change their password - administrators aren’t able to view or change passwords for staff or parent accounts.

View our Manage brightwheel Account Password resource for applicable steps and information regarding password security.

Related Articles
Using brightwheel as a Student Contact and Staff Member
Add Staff Profiles
Sign-up for brightwheel as Staff
Staff Permissions Overview
Update Student Contact Login Credentials
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