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Update Staff Login Credentials
Update Staff Login Credentials

[For All Staff] Learn how to update a staff email address username and password!

Audrey avatar
Written by Audrey
Updated over a week ago

Any staff member (Admins, Managers, Lead Staff, or Staff) can manage their account's email address username and password, or admins can update the email address for staff. Unlike Guardian accounts, staff cannot login with a phone number; they must use an email address as their username.

Update Email Address

From the Web

From the App

  1. Tap your name in the bottom left corner

  2. Select Profile

  3. In the 'Account Info' box, click Edit

  4. Input the preferred email address

  5. Click Save

  1. Tap the ≡ in the upper left corner

  2. Optionally, if you have multiple accounts, tap Switch Accounts and select the desired account to update

  3. Tap Edit Profile

  4. In the 'Account Info' section, input the preferred email address

  5. Tap Save to confirm the changes

ℹ️ If the preferred email address is already associated with a brightwheel account, an error will occur. Please contact Support for further assistance in this scenario.

🚩 When an admin's email address is modified, brightwheel sends an auto-generated email to the old address notifying of the change. In the event that the admin did not make the change, we strongly encourage contacting Support to investigate and assist.

Update Email Address on Behalf of a Staff Member

Admins can update an email address on behalf of any users with the role of Staff, Lead Staff, or Manager right from their admin account.

From the Web

From the App

  1. Click to open My School and select Staff

  2. Locate the appropriate staff member needing their email address updated

  3. Click the Actions drop-down on that row

  4. Click View/Edit

  5. In the 'Personal Info' box, click Edit

  6. Input the preferred email address

  7. Click Save

  1. From the Administrator Home, select Staff

  2. Locate the appropriate staff member needing their email address updated and click to open their profile

  3. Under the 'Account Info' box, input the preferred email address

  4. Click Save

Manage Password

Brightwheel account holders can reset or update passwords at any time. Keep in mind that only the account holder will have access to change their password - administrators aren’t able to view or change passwords for staff or parent accounts.

View our Manage brightwheel Account Password resource for applicable steps and information regarding password security.

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