Creating an account with brightwheel as a staff member allows the ability to clock in a timecard, check in students, log activities, and message parents.

ℹ️ If you are using brightwheel as a staff member and a parent, review our resource here for more information on how the accounts should be set up.

Activate new account

When a staff member is sent a direct invitation to join brightwheel, they will receive an email that contains the same guidance that is outlined below! If a staff member does not receive an email invitation, that is okay too, just follow the steps below to activate:

Activate on the Web

Activate on the App

Confirm what email address the program used to invite you as a staff member
Go to the Sign-in Page
Choose Don't have an account?
Select Staff or Teacher
Input your name, the email address your program used to invite you, and set up a password for your account
Select Join a School
Input the 6-digit verification code sent to your email inbox in the 'Verification Code' field
Click Confirm
Once you are logged in, you will see any classrooms you are assigned to, and their student rosters

Confirm what email address the program used to invite you as a staff member
Download the brightwheel Mobile App from your Apple or Android app store
Open the App and click Sign up
Select Staff or Teacher
Select Join a School
Input the email address your program used to invite you and set up a new password for your account
Click Get started
Input the 6-digit verification code sent to your email inbox in the 'Verification Code' field
Click Sign Up
Once you are logged in, you will see any classrooms you are assigned to, and their student rosters

💡 For more information on how to use brightwheel as a teacher, check out our Teacher Training video!

FAQs

I'm not receiving my 6-digit verification code in my email inbox. What's wrong?

Check your spam folder for any messages with a subject of 'brightwheel verification code" with the sender being welcome@mybrightwheel.com
Check that the email address you're using to activate your account is the same inbox you're checking for the message in
Search your entire inbox for the subject and sender outlined above (especially if you're using filters!)

I’m getting an error message using my 6-digit verification code. What’s wrong?

We know this can be frustrating and there are a few different scenarios that could be causing you to receive an error message. Review the error message provided after inputting your code to determine what the suggested resolution steps are.

The error message "This account cannot be activated" indicates the account has already been set up. To fix this, take steps to sign-in to brightwheel instead of clicking sign-up.

💡 If you have tried all available options to complete your account activation, but are still having trouble, please Contact Support for assistance.

Using brightwheel as a Student Contact and Staff Member

Deactivate brightwheel Account

Working at a New brightwheel Program as Staff