Skip to main content

Sign up for brightwheel as staff

[For All Staff] Learn how to sign up to use brightwheel as a staff member after being invited to the program

Sabrina avatar
Written by Sabrina
Updated this week

Creating an account with brightwheel as a staff member allows the ability to clock in a timecard, check in students, log activities, and message parents.

ℹ️ If you are using brightwheel as a staff member and a parent, review our resource here for more information on how the accounts should be set up.


Activate a new account

To activate your brightwheel account, first ensure your program has invited you by adding you with an email address.

If you received a direct email invitation, follow the instructions provided within that email and click Get started.

If you were added as staff but did not receive an email invitation, proceed with the steps below, using the email address your program used for your invitation.

  1. Go to the brightwheel sign in page on the web or open the mobile app

  2. Click Sign up

  3. Select Teacher / staff member or Admin / director

  4. Enter your email address and password, then hit Continue to enter the verification code to complete the setup

💡 For more information on how to use brightwheel as a teacher, check out our Teacher Training video!


FAQs

I'm not receiving my 6-digit verification code in my email inbox. What's wrong?

  • Check your spam folder for any messages with a subject of 'brightwheel verification code" with the sender being welcome@mybrightwheel.com

  • Check that the email address you're using to activate your account is the same inbox you're checking for the message in

  • Search your entire inbox for the subject and sender outlined above (especially if you're using filters!)

I’m getting an error message using my 6-digit verification code. What’s wrong?

We know this can be frustrating and there are a few different scenarios that could be causing you to receive an error message. Review the error message provided after inputting your code to determine what the suggested resolution steps are.

The error message "This account cannot be activated" indicates the account has already been set up. To fix this, take steps to sign-in to brightwheel instead of clicking sign-up.

💡 If you have tried all available options to complete your account activation, but are still having trouble, please Contact Support for assistance.

Did this answer your question?