It is quite common across providers using brightwheel for parents or other student contacts to also operate as a teacher or staff member. In order to facilitate this, the user will be required to set up TWO brightwheel accounts. Each account offers a different level of access for a teacher compared to student contacts. Teachers and staff members have access to entire classrooms and students within those classrooms, but parents only have access to their own children. Once separate accounts are set up, staff can easily switch between multiple accounts.
Learn how to setup each account up and switch between them below!
Setup Staff & Student Contact Accounts
Brightwheel uses verified email addresses and/or mobile phone numbers to create accounts. This means that the same email address or phone number cannot be used on more than one brightwheel account, regardless of user type.
Staff accounts do require an email address to be on file, but there are a few options to choose from when setting up staff members who are also student contacts:
Option 1 | Set up the staff account with an email address and the guardian account with a phone number.
If the email for the staff account is already associated with a guardian account, reach out to the brightwheel Support team for assistance deactivating the account to free up the email for use. |
Option 2 | Use two different email addresses to set up the staff and guardian accounts |
Option 3 | If the user has a Gmail account, use the same email address for their staff/guardian account, but add a plus sign and any word before the @ symbol to create an alias for one of the accounts.
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Administrators will send two separate invitations to users to set up a staff account and a separate student contact account. Please visit our Add Teacher/Staff Profiles resource for inviting staff and our Add and Manage Student Contacts resource for inviting student contacts.
Sign in to and Switch Between Accounts
Account switching allows you to be logged into multiple accounts at once without having to re-enter login information each time. This can be especially useful for staff members who are also student contact's. This functionality is only available on the mobile app.
Log in to one brightwheel account on the app
Tap the three horizontal lines in the top left corner
Tap Switch Accounts
Tap Sign In to New Account
Input your username and password
Tap Sign In
Locate the 6-digit two-factor (2FA) authentication code sent to the email address or phone number you're logging in with
Input the 6-digit code into the 'Verification code' box
Click Sign in again
Once you've logged in to multiple accounts, easily switch between them:
Click the three horizontal lines in the top left corner of the mobile app
Tap Switch Accounts
Tap the username for the account you wish to view
ℹ️ You will only receive notifications for the account currently selected/logged into. This means you'll need to switch to the proper account to receive notifications for that account.
Log out of Current or All Accounts
If you are logged into multiple accounts on the mobile app, follow the steps below to logout of one or all of them.
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