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Using brightwheel as a Student Contact and Staff Member
Using brightwheel as a Student Contact and Staff Member

[For Staff and Guardians] Learn how to set up accounts as a student contact AND staff member using brightwheel.

Audrey avatar
Written by Audrey
Updated over a week ago

It is quite common across providers using brightwheel for parents or other student contacts to also operate as a teacher or staff member. In order to facilitate this, the user will be required to set up TWO brightwheel accounts. Each account offers a different level of access for a teacher compared to student contacts. Teachers and staff members have access to entire classrooms and students within those classrooms, but parents only have access to their own children. Once separate accounts are set up, staff can easily switch between multiple accounts.

Setup Staff & Student Contact Accounts

Brightwheel uses verified email addresses and/or mobile phone numbers to create brightwheel accounts. This means that the same email address or phone number cannot be used on more than one brightwheel account, regardless of user type.

Staff accounts do require an email address to be on file, but there are a few options to choose from when setting up staff members who are also student contacts:

Option 1

Set up the staff account with an email address and the guardian account with a phone number.

💡If the email is already associated with a guardian account, please contact our Support Team to deactivate that account and free up the email to use for the staff account.

Option 2

Use two different email addresses to set up the staff and guardian accounts

Option 3

If the user has a Gmail account, use the same email address for their staff/guardian account, but add a plus sign and any word before the @ symbol to create an alias for one of the accounts.

  • For example, if their staff email address is, use to create their parent account. This will ensure that they have two separate emails to log into their two separate accounts, but all their brightwheel email correspondence will be routed to one email inbox ( If you would like to learn more about this Gmail trick, please see this article.

Administrators will send two separate invitations to users to set up a staff account and a separate student contact account. Please visit our Add Teacher/Staff Profiles resource for inviting staff and our Add and Manage Student Contacts resource for inviting student contacts.

Sign in to and Switch Between Accounts

Account switching avoids the need to logout to access a different account type. Switching is only available on the mobile app. Take the steps below to login to multiple accounts on one device.

  1. Log in to one brightwheel account on the app

  2. Tap the three horizontal lines in the top left corner

  3. Tap Switch Accounts

  4. Tap Sign In to New Account

  5. Input your username and password

  6. Tap Sign In

  7. Locate the 6-digit two-factor (2FA) authentication code sent to the email address or phone number you're logging in with

  8. Input the 6-digit code into the 'Verification code' box

  9. Click Sign in again

Once you've logged in to multiple accounts, easily switch between them:

  1. Click the three horizontal lines in the top left corner of the mobile app

  2. Tap Switch Accounts

  3. Tap the username for the account you wish to view

ℹ️ You will only receive notifications for the account currently selected in your app. You will not receive notifications for both accounts that are signed in at once.

Log out of Current or All Accounts

If you are logged into multiple accounts on the mobile app, follow the steps below to logout of one or all of them.

  1. Tap the three the three horizontal lines in the top left corner

  2. Tap Switch account

  3. Tap Log Out of Current Account, or Log Out of All Accounts

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