Signing in to brightwheel is quick whether you use an email address or a phone number. If something goes wrong along the way, the steps below will help you get back in.
How to sign in
You can log in to brightwheel on the web at schools.mybrightwheel.com or through the brightwheel app.
Visit the sign-in page on the web, or open the brightwheel mobile app
Enter your username & password
Click Sign in
Enter the 6-digit two-factor (2FA) authentication code sent to your email or phone number, then hit Sign in again
Note: Staff members must use an email address to sign in. Phone number login is not supported for staff accounts.
Troubleshoot verification code errors
To learn more about how to solve issues with your 6-digit verification code at sign-in, visit our Troubleshooting 2FA code at Login resource.
Troubleshoot sign-in errors
If you attempt to enter your username and password, you may see one of the error messages below.
Sign in failed - Warning
"You have entered the wrong password. You have X more attempts until your account is locked." | This message appears when your password is entered incorrectly and warns that your account will lock after too many attempts.
Double-check your password or reset it using Forgot Password.
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Sign in failed - Account Locked
"Too many incorrect attempts. To log in, you must reset your password by clicking Forgot password below." | This means your account is locked until your password is reset. You'll also receive an automatic email titled "brightwheel - Blocked Sign In Attempt."
To resolve, reset your password and sign in again. |
Troubleshoot password resets
If an error is encountered while attempting to reset the login password, follow the applicable troubleshooting steps below to complete the reset process.
Not receiving the reset email
If no email arrives after selecting Forgot Password, try these steps:
Check your inbox and spam folder for an email from recovery@mybrightwheel.com or no-reply@notify.mybrightwheel.com with the subject "brightwheel - Reset Password Instructions"
Make sure you're entering the same email address used to create your brightwheel account, otherwise no email will be sent
Type the email address manually instead of using autofill, which can accidentally add a character
If needed, allowlist the brightwheel email address to ensure emails are not blocked
Not receiving the reset text (SMS)
If you created your brightwheel account with a phone number, enter your 10-digit mobile number in the Forgot Password field to receive a reset link via text.
A few things to check if the text isn't coming through:
If your account has both an email and phone number on file, the reset link goes to your email inbox, not your phone
If you previously texted "STOP" to a brightwheel number, you're unsubscribed from texts. Reply "START" to any brightwheel number you stopped, since texts come from multiple numbers
Once resubscribed, you can request a new password reset
Note: Staff can only receive resets via email and should enter the account email when resetting. Staff won't receive a SMS text reset link.
Invalid token error
Reset links expire after a few hours. If you see a token error, return to the sign-in page and request a new reset link.
Browser issues
If you're still having trouble after resetting your password, try using Google Chrome and clearing your browser's cache and cookies before signing in again.
Tip: Find more details about how to do this for your particular browser here: Safari | Google Chrome | Internet Explorer | Firefox)
Troubleshoot staff-specific issues
Blank page with logo after sign-in
If you are a staff member and see the options to Logout or Try Again, this means your staff account has been removed from the school. Contact a program admin to be re-added.
💡If you need to reuse the email address for a different program or a family account, contact brightwheel Support to deactivate your current account.
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"You do not have access to any rooms" error
If you are a staff member and see the error message 'You do not have access to any rooms," your account exists but hasn't been assigned to any rooms yet. Contact a program admin and ask them to assign you to at least one room. | 
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FAQs
Can I use both email and phone number to log in?
Can I use both email and phone number to log in?
Yes, if both are linked to your account. For password resets, if you have an email address listed, instructions will be sent to your email address. If you only have a phone number listed, reset instructions will be sent to your phone number.
What if my phone number isn’t associated with an account?
What if my phone number isn’t associated with an account?
Try logging in with your registered email address instead.
Can guardians and staff use the same login methods?
Can guardians and staff use the same login methods?
No, staff accounts require an email address for login, while guardians can use either email or phone number.
If you've tried everything above and still can't get in, contact Support for help.