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Reset account password

[For all users] Learn how to change an existing password or reset a forgotten password

Sabrina avatar
Written by Sabrina
Updated over a week ago

Brightwheel users can independently reset or update passwords anytime.

ℹ️ Only the account holder can modify their password; administrators cannot access or change passwords for staff or parent accounts.

Reset a forgotten password

To change a password from the user’s profile, the current password must be entered. If the current password has been forgotten or if the user is not able to access their account, the password can be reset via a link sent to the user’s email or verified phone number.

On the Web

On the App

  1. On the sign-in page, click Forgot Password

  2. Enter the username you use to log in (email address or phone number)

  3. Continue through the steps to receive a reset link

  4. Click the link to change your password

  1. On the sign-in page, click Reset password

  2. Enter the username you use to log in (email address or phone number)

  3. Continue through the steps to receive a reset link

  4. Click the link to change your password

🚩 After completing the password reset, you will be logged out of all sessions for brightwheel (on the web and in the app) and be required to log in with your new password.

Change password

Maintaining a strong and unique password is vital to the security of any brightwheel account. All brightwheel users can update their password anytime by following the steps below.

  1. Log in to brightwheel on the web

  2. Click on Profile, and click Change Password

  3. Enter the current password

  4. Use the New Password and Confirm New Password fields to enter in the desired new password, matching the following requirements:

    1. 12 or more total characters

    2. At least one number

    3. At least one uppercase and one lowercase letter

    4. At least one special character (such as ! # ?)

  5. Click Save

🚩 After changing your password, you will be logged out of all sessions for brightwheel (on the web and in the app) and be required to log in with your new password.

Tips for password security

Many great articles exist regarding what and not to use as your password. Google's support article provides some great tips on creating strong passwords that you can remember; these tips should also apply to your brightwheel account login!

  • Make your password unique - Reusing passwords for important accounts is risky. If someone gets your password for one account, they could access your email, address, and even your money.

  • Make your password long & more memorable - Long passwords are stronger. Try using: A lyric from a song or poem, A meaningful quote from a movie or speech, A passage from a book, A series of words that are meaningful to you, or An abbreviation: Make a password from the first letter of each word in a sentence.

  • Use letters, numbers, & symbols - Replace letters with numbers & symbols: Choose a word or phrase and use numbers and symbols instead of some letters.

  • Avoid personal information & common words - Avoid creating passwords from info that others might know or could easily find out, including nicknames, birthdays, pets, or addresses.

Frequently Asked Questions (FAQ)

I'm an Admin. How do I change the password for a teacher?

In order to access the password reset link, the user would need to have access to the email inbox associated with the email address linked to their account. If you have access, you can reset it. Otherwise, the teacher can reset it themselves, or you can update the email address linked to the teacher's account by following our steps to Update the Email Address on Behalf of a Staff Member.

Related Articles
Deactivate your brightwheel account
Update your username as a guardian or student contact
Troubleshoot login issues
Update your username as admin & staff
Overview of brightwheel Academy
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