Update Your Password

Brightwheel account holders can reset or update passwords at any time. Keep in mind that only the account holder will have access to change their password - administrators aren’t able to view or change passwords for staff or parent accounts.

Table of Contents

• Reset Password

• Change Password

• Password Security

Reset Password

In the case of a forgotten password, any brightwheel account holder can request a password reset either in the app or on the web. To do this, click on Forgot Password from the sign-in page on the web or through the app, and enter in the account’s contact info.

Change Password

Account holders who know their current passwords can also update their passwords through their brightwheel account on the web.

1. Log in to brightwheel on the web

2. Click on Profile, and click Change Password

3. Enter the current password

4. Use the New Password and Confirm New Password fields to enter in the desired new password, matching the following requirements:

   1. At least 13 characters

   2. At least one number

   3. At least one upper case and one lower case letter

   4. At least one non-numeric character (e.g. ! # ?)

5. Click Save

Password Security

There are a ton of great articles about what and what not to use as your password. Google's support article provides some great tips on how to create strong passwords that you can actually remember, these tips should also be applicable to your brightwheel account login!

• Make your password unique - Reusing passwords for important accounts is risky. If someone gets your password for one account, they could access your email, address, and even your money.

• Make your password long & more memorable - Long passwords are stronger. Try using: A lyric from a song or poem, A meaningful quote from a movie or speech, A passage from a book, A series of words that are meaningful to you, An abbreviation: Make a password from the first letter of each word in a sentence

• Use letters, numbers, & symbols - Replace letters with numbers & symbols: Choose a word or phrase and use numbers and symbols instead of some letters.

• Avoid personal information & common words - Avoid creating passwords from info that others might know or could easily find out, including: nicknames, birthdays, pets, or addresses.