brightwheel

Learn about how to manage a brightwheel account, update the brightwheel app, and how to easily oversee multiple schools or locations.

Account Management Overview

Sabrina

Vee Avenir

Hadleigh

Manage your brightwheel account as an Admin/Owner, staff member, or guardian.

Account Management

How to view and update your 4 digit code in order check children and staff in & out of your school.

Edit Your Check-in Code

Check the availability or maintenance of the brightwheel platform anytime through our status page & troubleshoot common connectivity issues.

App or Website Won't Load

Learn how to request a brightwheel account be deactivated

Delete or Deactivate an Account

Learn more about brightwheel's commitment and approach to security.

brightwheel Security FAQs

Manage Your brightwheel Account

Learn how to access brightwheel on the web or in the app

Logging in to brightwheel

Learn about common troubleshooting paths you can take if you are having trouble accessing your account on the web or in the app

Troubleshooting Login Issues

How to update any staff member's (Staff, Lead Staff, Manager, or Admin) email address and password

Update Staff Login Credentials

Change an existing password, or reset a forgotten password

Manage brightwheel Account Password

Learn how to perform various troubleshooting actions if you are experiencing issues while resetting your account password

Troubleshoot Password Reset

Learn about Two-factor Authentication (2FA) - an additional layer of security on brightwheel administrator accounts

2FA at Sign-in Overview

Frequently Asked Questions related to 2FA at Sign-in

2FA at Sign-in FAQs

Learn how to opt out of 2FA at Sign-in from your account on the web temporarily, indefinitely, and how to enable again

Opt-out of 2FA at Sign-in

Audrey

Login and Passwords

Update your subscription payment method by adding the new method, completing 2FA if needed, and verifying your bank account information!

Update Premium Subscription Payment Method

Upgrade to a Premium account by adding a payment method, completing 2FA if needed, and submitting your first payment!

Upgrade to Premium

Find out more about what the Premium plan has to offer, including pricing, features, and how to upgrade.

brightwheel Premium

Learn how to set up a Multi-Site, toggle between locations, view the Multi-Site Dashboard, and manage staff access.

Manage Multi-Sites

Set up all of your locations under a single organization and quickly switch between locations on your brightwheel mobile app.

Multi-Location Manager on Mobile

A conversation with our team is required to make any changes to your subscription.

Changing your Premium Subscription

Premium Accounts

Learn how the tools on the Administrator Home and Dashboard can benefit program admins by making common features easily accessible

Administrator Home Overview (App)

Learn how the tools on the Administrator Home on the web can benefit your program when getting started or during day-to-day management!

Administrator Home Overview (Web)

Administrators can control how student contacts and staff members interact with the center within brightwheel through the school settings.

School Settings

Administrator Tools

Learn about various roles that can be assigned to staff profiles and how to update a staff member's role when needed

Teacher/Staff Permissions

School Admins can turn on or off the ability for parents to edit information on student profiles.

Parent Permissions to Edit Student Profiles

Claire Lee Lyall

User Permissions

Easily export and upload your program's roster and let our team do the work for you!

Roster Upload Tool Overview

Learn how to export rosters from other systems if you are planning to import an existing roster to brightwheel to get up and running faster

Roster Exports from Other Systems

Use brightwheel's Roster Upload Tool to upload information from a previous platform or update student profiles in bulk!

Roster Upload Tool via the Web

Update student rosters and student contacts in bulk using our Roster Upload Tool!

Bulk Update via Roster Upload Tool

Quickly update student statuses and homeroom assignments in bulk from the web.

Bulk Update Student Status and Homeroom Assignment

Bulk Management

Leverage brightwheel’s bulk management tools to efficiently prepare and transition school information for a new school or calendar year.

Preparing for a New School or Calendar Year

Security is brightwheel's top priority! Check out these best practices to ensure that your local devices are set up to protect your data.

Device Security

It's common for teachers using brightwheel within a classroom or school to share devices, find out how to best facilitate this practice!

Shared School Devices

Brightwheel can meet the unique needs of seasonal programs using our Premium subscription. Maintain rosters, billing, and more!

Seasonal Programs & Camps Setup

Find out how to best use brightwheel as a nanny or private family account.

Brightwheel for Nannies

Communicate effectively with families in cases of school closings, natural disasters, or any other situation that requires a fast response.

Communicate with Families in an Emergency Situation

Use the Demo students that are on your account by default to train your staff and test new features without impacting your reporting.

Using brightwheel's Demo Students

Update the app on your device for access to the most secure and feature-rich version of brightwheel