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Account Management
Account Management
Manage your brightwheel account across users
32 articles in this collection
Written by
Tyson Jones,
Claire Lee Lyall,
and
Katie Talwar
Account Management Overview
Learn about how to manage your brightwheel account, update your account, and how to easily oversee multiple schools or locations.
Written by
Claire Lee Lyall
Updated over a week ago
Manage Your brightwheel Account
Updating the brightwheel App
Update your brightwheel app through your devices app store to take advantage of all of our amazing features and system improvements!
Written by
Tyson Jones
Updated over a week ago
Edit Your Check-in Code
How to view and update your 4 digit code in order check children and staff in & out of your school.
Written by
Tyson Jones
Updated over a week ago
App or Website Won't Load
Check the availability or maintenance of the brightwheel platform anytime through our status page. Troubleshoot common connectivity issues.
Written by
Katie Talwar
Updated over a week ago
Delete or Deactivate an Account
What to do when you have the wrong account type, no longer use brightwheel, or created duplicate accounts
Written by
Tyson Jones
Updated over a week ago
Login and Passwords
Password reset isn't working
Tips and tricks for resetting your login password
Written by
Katie Talwar
Updated over a week ago
Reset Your Login Information
Forgotten password, reset password troubleshooting, and changing your account email
Written by
Claire Lee Lyall
Updated over a week ago
Premium Accounts
Premium Overview
Find out more about what the Premium plan has to offer, including pricing, features, and how to upgrade.
Written by
Tyson Jones
Updated over a week ago
Upgrade to Premium
Upgrade your free account to a Premium account + updating payment method
Written by
Katie Talwar
Updated over a week ago
Multi-Location Manager
The Multi-Location and Super Administrator features allow designated users to access each sites brightwheel instance from a single login.
Written by
Claire Lee Lyall
Updated over a week ago
Multi-Location Manager on Mobile
Set up all of your locations under a single organization and quickly switch between locations on your brightwheel mobile app.
Written by
Tyson Jones
Updated over a week ago
Verifying your Bank Account with Micro-Deposits
Get setup to make your monthly brightwheel Premium payments with your bank account.
Written by
Claire Lee Lyall
Updated over a week ago
Cancelling your Premium Subscription
We are sorry to see you go, but our team is happy to help! Please note that we require 30 days notice to cancel a subscription.
Written by
Claire Lee Lyall
Updated over a week ago
Administrator Tools
Administrator Home Overview
Looking for the room check, student and staff check-ins, school profile settings, or a way to message all parents? You need the Admin Tools!
Written by
Katie Talwar
Updated over a week ago
App Dashboard for Administrators
Administrators can gain more insight, set reminders, view ratios, viewer and send messages, and so much more, all from the Admin Dashboard!
Written by
Tyson Jones
Updated over a week ago
School Settings
Administrators can control how student contacts and staff members interact with the center within brightwheel through the school settings.
Written by
Tyson Jones
Updated over a week ago
User Permissions
Assign Staff Admin Privileges
Control Privileges of Staff Members to allow them to manage students, staff, and other school settings.
Written by
Claire Lee Lyall
Updated over a week ago
Teacher and Staff Permissions
Manage editing permissions for your staff & teachers within the brightwheel app.
Written by
Claire Lee Lyall
Updated over a week ago
Parent Permissions to Edit Student Profiles
School Admins can turn on or off the ability for parents to edit information on student profiles.
Written by
Claire Lee Lyall
Updated over a week ago
Bulk Management
Roster Upload Tool via the Web
Use brightwheel's roster upload tool to upload your student information in bulk. You can even use an export from your previous platform.
Written by
Tyson Jones
Updated over a week ago
Bulk Update via Roster Upload Tool
Update your student roster and student contacts in bulk using our roster upload tool. Perfect for the beginning and end of your school year!
Written by
Tyson Jones
Updated over a week ago
Bulk Update Student Status and Homeroom Assignment
Quickly update student statuses and homeroom assignments in bulk from the web.
Written by
Katie Talwar
Updated over a week ago
Roster Export from a Third Party for Upload to brightwheel
Upload any roster spreadsheet from your previous platform and let brightwheel do the hard work for you.
Written by
Tyson Jones
Updated over a week ago
Exporting Child Care Manager Information to Use for File Upload Tool
Export your roster from Child Care Manager (CCM) and send it to brightwheel to have your roster uploaded with no extra work for you!
Written by
Tyson Jones
Updated over a week ago
Exporting ProCare Information to use for file upload tool
Export your roster from ProCare and send it to brightwheel to have your roster uploaded with no extra work for you!
Written by
Claire Lee Lyall
Updated over a week ago
Best Practices
Device Security
Security is brightwheel's top priority! Check out these best practices to ensure that your local devices are set up to protect your data.
Written by
Tyson Jones
Updated over a week ago
Shared School Devices
It's common for teachers using brightwheel within a classroom or school to share devices, find out how to best facilitate this practice!
Written by
Tyson Jones
Updated over a week ago
New School Year Preparation
This article will walk you through the best practices to close out and start a new school year by updating your roster and billing.
Written by
Tyson Jones
Updated over a week ago
Seasonal Programs & Camps Setup
Brightwheel can meet the unique needs of seasonal programs using our Premium subscription. Maintain rosters, billing, and more!
Written by
Tyson Jones
Updated over a week ago
Brightwheel for Nannies
Find out how to best use brightwheel as a nanny or private family account.
Written by
Tyson Jones
Updated over a week ago
Communicate with Families in an Emergency Situation
Communicate effectively with families in cases of school closings, natural disasters, or any other situation that requires a fast response.
Written by
Tyson Jones
Updated over a week ago
Demo Students
Use the Demo students that are on your account by default to train your staff and test new features without impacting your reporting.
Written by
Tyson Jones
Updated over a week ago