brightwheel

Learn about how to manage a brightwheel account, update the brightwheel app, and how to easily oversee multiple schools or locations.

Overview of managing your account

[For all users] Learn about our mobile and web compatible devices to use brightwheel on!

Recommended and compatible devices with brightwheel

[For all users] Learn the quickest ways to find answers with brightwheel Support.

How to contact Support

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Manage your brightwheel account as an admin/owner, staff member, or guardian.

Manage Your Account

[For All Users] Resources for actions you can take on your profile including your name, contact information, check-in code, & more!

Account management resource directory

[For all users] How to view and update your 4 digit code that is used to check students and staff in and out of a program.

Locate and edit your check-in code

Learn how to add and change your brightwheel account profile picture.

Manage my profile picture

[For All Staff] Staff and admins can customize their notification settings within their brightwheel app.

Manage push notifications as staff

[For All Users] How to select the language displayed in the brightwheel app.

Change your language

[For all users] Learn how to request a brightwheel account be deactivated/deleted.

Deactivate your brightwheel account

Manage your brightwheel profile

[For Admins] Learn how to store information about your program within brightwheel by utilizing the School Profile.

Update school profile information

[For Admins] Learn how to transfer ownership of a brightwheel account to a new owner!

Transfer brightwheel account ownership

[For Admins] Learn how to set up a Multi-Site, switch between locations, view the Multi-Site Dashboard, and manage multi-staff permissions.

Set up multiple program sites in brightwheel

[For Admins] Set up all of your locations under a single organization and quickly switch between locations on your brightwheel mobile app.

Navigate between multiple program locations & sites

Program account & settings 

[For All Users] Update the app on your device for access to the most secure and feature-rich version of brightwheel

Update the brightwheel mobile app

[For All Users] A reminder to refresh your web browser often to see the most current features and communications from our team

Refresh/hard refresh web browser

Check the availability or maintenance of the brightwheel platform anytime through our status page & troubleshoot common connectivity issues.

Why won't the app or website load?

Advice for resolving account or device issues 

Troubleshooting

[For Admins] Find out more about what the Premium plan has to offer, including pricing, features, and how to upgrade.

Overview of brightwheel Premium

[For Admins] Upgrade to a Premium account by adding a payment method, completing 2FA if needed, and submitting your first payment!

Upgrade to Premium

[For Admins] Learn how to update the payment method used to pay for your brightwheel Premium subscripton

Update your Premium subscription payment method

[For Admins] Learn what notice is needed and actions must be taken to make a change to your brightwheel Premium subscription

Change your Premium subscription

Manage your Premium subscription

Create a custom design with text, images, and links

Brightwheel Website

Early Education Resources

Blog

Purchase Experience Curriculum

Additional Resources

Go to your brightwheel account 👤

Learn about Experience Curriculum 📚

Find answers and get help from Intercom Support and Community Experts

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