Account Management | Brightwheel Help Center

Account Management Overview

Learn about how to manage your brightwheel account, update your account, and how to easily oversee multiple schools or locations.

Written by Claire Lee Lyall
Updated over a week ago

Manage Your brightwheel Account

Updating the brightwheel App

Update your brightwheel app through your devices app store to take advantage of all of our amazing features and system improvements!

Written by Tyson Jones
Updated over a week ago

Edit Your Check-in Code

How to view and update your 4 digit code in order check children and staff in & out of your school.

Written by Tyson Jones
Updated over a week ago

App or Website Won't Load

Check the availability or maintenance of the brightwheel platform anytime through our status page. Troubleshoot common connectivity issues.

Written by Katie Talwar
Updated over a week ago

Delete or Deactivate an Account

What to do when you have the wrong account type, no longer use brightwheel, or created duplicate accounts

Written by Tyson Jones
Updated over a week ago

Password reset isn't working

Tips and tricks for resetting your login password

Written by Katie Talwar
Updated over a week ago

Reset Your Login Information

Forgotten password, reset password troubleshooting, and changing your account email

Written by Claire Lee Lyall
Updated over a week ago

Premium Accounts

Premium Overview

Find out more about what the Premium plan has to offer, including pricing, features, and how to upgrade.

Written by Tyson Jones
Updated over a week ago

Upgrade to Premium

Upgrade your free account to a Premium account + updating payment method

Written by Katie Talwar
Updated over a week ago

Multi-Location Manager

The Multi-Location and Super Administrator features allow designated users to access each sites brightwheel instance from a single login.

Written by Claire Lee Lyall
Updated over a week ago

Multi-Location Manager on Mobile

Set up all of your locations under a single organization and quickly switch between locations on your brightwheel mobile app.

Written by Tyson Jones
Updated over a week ago

Verifying your Bank Account with Micro-Deposits

Get setup to make your monthly brightwheel Premium payments with your bank account.

Written by Claire Lee Lyall
Updated over a week ago

Cancelling your Premium Subscription

We are sorry to see you go, but our team is happy to help! Please note that we require 30 days notice to cancel a subscription.

Written by Claire Lee Lyall
Updated over a week ago

Administrator Tools

Administrator Home Overview

Looking for the room check, student and staff check-ins, school profile settings, or a way to message all parents? You need the Admin Tools!

Written by Katie Talwar
Updated over a week ago

App Dashboard for Administrators

Administrators can gain more insight, set reminders, view ratios, viewer and send messages, and so much more, all from the Admin Dashboard!

Written by Tyson Jones
Updated over a week ago

School Settings

Administrators can control how student contacts and staff members interact with the center within brightwheel through the school settings.

Written by Tyson Jones
Updated over a week ago

User Permissions

Assign Staff Admin Privileges

Control Privileges of Staff Members to allow them to manage students, staff, and other school settings.

Written by Claire Lee Lyall
Updated over a week ago

Teacher and Staff Permissions

Manage editing permissions for your staff & teachers within the brightwheel app.

Written by Claire Lee Lyall
Updated over a week ago

Parent Permissions to Edit Student Profiles

School Admins can turn on or off the ability for parents to edit information on student profiles.

Written by Claire Lee Lyall
Updated over a week ago

Bulk Management

Roster Upload Tool via the Web

Use brightwheel's roster upload tool to upload your student information in bulk. You can even use an export from your previous platform.

Written by Tyson Jones
Updated over a week ago

Bulk Update via Roster Upload Tool

Update your student roster and student contacts in bulk using our roster upload tool. Perfect for the beginning and end of your school year!

Written by Tyson Jones
Updated over a week ago

Bulk Update Student Status and Homeroom Assignment

Quickly update student statuses and homeroom assignments in bulk from the web.

Written by Katie Talwar
Updated over a week ago

Roster Export from a Third Party for Upload to brightwheel

Upload any roster spreadsheet from your previous platform and let brightwheel do the hard work for you.

Written by Tyson Jones
Updated over a week ago

Exporting Child Care Manager Information to Use for File Upload Tool

Export your roster from Child Care Manager (CCM) and send it to brightwheel to have your roster uploaded with no extra work for you!

Written by Tyson Jones
Updated over a week ago

Exporting ProCare Information to use for file upload tool

Export your roster from ProCare and send it to brightwheel to have your roster uploaded with no extra work for you!

Written by Claire Lee Lyall
Updated over a week ago

Best Practices

Device Security

Security is brightwheel's top priority! Check out these best practices to ensure that your local devices are set up to protect your data.

Written by Tyson Jones
Updated over a week ago

Shared School Devices

It's common for teachers using brightwheel within a classroom or school to share devices, find out how to best facilitate this practice!

Written by Tyson Jones
Updated over a week ago

New School Year Preparation

This article will walk you through the best practices to close out and start a new school year by updating your roster and billing.

Written by Tyson Jones
Updated over a week ago

Seasonal Programs & Camps Setup

Brightwheel can meet the unique needs of seasonal programs using our Premium subscription. Maintain rosters, billing, and more!

Written by Tyson Jones
Updated over a week ago

Brightwheel for Nannies

Find out how to best use brightwheel as a nanny or private family account.

Written by Tyson Jones
Updated over a week ago

Communicate with Families in an Emergency Situation

Communicate effectively with families in cases of school closings, natural disasters, or any other situation that requires a fast response.

Written by Tyson Jones
Updated over a week ago

Demo Students

Use the Demo students that are on your account by default to train your staff and test new features without impacting your reporting.

Written by Tyson Jones
Updated over a week ago