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Account Management
Account Management
Manage your brightwheel account as an Admin/Owner, staff member, or guardian.
+1
37 articles in this collection
Written by
Claire Lee Lyall,
Hadleigh,
Sabrina
and 1 other
Account Management Overview
Learn about how to manage a brightwheel account, update the brightwheel app, and how to easily oversee multiple schools or locations.
Written by
Claire Lee Lyall
Updated over a week ago
Manage Your brightwheel Account
Edit Your Check-in Code
How to view and update your 4 digit code in order check children and staff in & out of your school.
Written by
Hadleigh
Updated over a week ago
App or Website Won't Load
Check the availability or maintenance of the brightwheel platform anytime through our status page & troubleshoot common connectivity issues.
Written by
Sabrina
Updated over a week ago
Delete or Deactivate an Account
Learn how to request a brightwheel account be deactivated
Written by
Sabrina
Updated over a week ago
brightwheel Security FAQs
Learn more about brightwheel's commitment and approach to security.
Written by
Sabrina
Updated over a week ago
Login and Passwords
Logging in to brightwheel
Learn how to access brightwheel on the web or in the app
Written by
Sabrina
Updated over a week ago
Troubleshooting Login Issues
Learn about common troubleshooting paths you can take if you are having trouble accessing your account on the web or in the app
Written by
Sabrina
Updated over a week ago
Update Staff Login Credentials
How to update any staff member's (Staff, Lead Staff, Manager, or Admin) email address and password
Written by
Sabrina
Updated over a week ago
Manage brightwheel Account Password
Change an existing password, or reset a forgotten password
Written by
Sabrina
Updated over a week ago
Troubleshoot Password Reset
Learn how to perform various troubleshooting actions if you are experiencing issues while resetting your account password
Written by
Sabrina
Updated over a week ago
2FA at Sign-in Overview
Learn about Two-factor Authentication (2FA) - an additional layer of security on brightwheel administrator accounts
Written by
Sabrina
Updated over a week ago
2FA at Sign-in FAQs
Frequently Asked Questions related to 2FA at Sign-in
Written by
Sabrina
Updated over a week ago
Opt-out of 2FA at Sign-in
Learn how to opt out of 2FA at Sign-in from your account on the web temporarily, indefinitely, and how to enable again
Written by
Sabrina
Updated over a week ago
Premium Accounts
Update Premium Subscription Payment Method
Update your subscription payment method by adding the new method, completing 2FA if needed, and verifying your bank account information!
Written by
Sabrina
Updated over a week ago
Upgrade to Premium
Upgrade to a Premium account by adding a payment method, completing 2FA if needed, and submitting your first payment!
Written by
Vee Avenir
Updated over a week ago
brightwheel Premium
Find out more about what the Premium plan has to offer, including pricing, features, and how to upgrade.
Written by
Hadleigh
Updated over a week ago
Manage Multi-Sites
Learn how to set up a Multi-Site, toggle between locations, view the Multi-Site Dashboard, and manage staff access.
Written by
Sabrina
Updated over a week ago
Multi-Location Manager on Mobile
Set up all of your locations under a single organization and quickly switch between locations on your brightwheel mobile app.
Written by
Hadleigh
Updated over a week ago
Changing your Premium Subscription
A conversation with our team is required to make any changes to your subscription.
Written by
Claire Lee Lyall
Updated over a week ago
Administrator Tools
Administrator Home Overview (App)
Learn how the tools on the Administrator Home and Dashboard can benefit program admins by making common features easily accessible
Written by
Sabrina
Updated over a week ago
Administrator Home Overview (Web)
Learn how the tools on the Administrator Home on the web can benefit your program when getting started or during day-to-day management!
Written by
Sabrina
Updated over a week ago
School Settings
Administrators can control how student contacts and staff members interact with the center within brightwheel through the school settings.
Written by
Sabrina
Updated over a week ago
User Permissions
Teacher/Staff Permissions
Learn about various roles that can be assigned to staff profiles and how to update a staff member's role when needed
Written by
Sabrina
Updated over a week ago
Parent Permissions to Edit Student Profiles
School Admins can turn on or off the ability for parents to edit information on student profiles.
Written by
Claire Lee Lyall
Updated over a week ago
Bulk Management
Roster Upload Tool Overview
Easily export and upload your program's roster and let our team do the work for you!
Written by
Sabrina
Updated over a week ago
Roster Exports from Other Systems
Learn how to export rosters from other systems if you are planning to import an existing roster to brightwheel to get up and running faster
Written by
Sabrina
Updated over a week ago
Roster Upload Tool via the Web
Use brightwheel's Roster Upload Tool to upload information from a previous platform or update student profiles in bulk!
Written by
Sabrina
Updated over a week ago
Bulk Update via Roster Upload Tool
Update student rosters and student contacts in bulk using our Roster Upload Tool!
Written by
Sabrina
Updated over a week ago
Bulk Update Student Status and Homeroom Assignment
Quickly update student statuses and homeroom assignments in bulk from the web.
Written by
Sabrina
Updated over a week ago
Best Practices
Preparing for a New School or Calendar Year
Leverage brightwheel’s bulk management tools to efficiently prepare and transition school information for a new school or calendar year.
Written by
Sabrina
Updated over a week ago
Device Security
Security is brightwheel's top priority! Check out these best practices to ensure that your local devices are set up to protect your data.
Written by
Hadleigh
Updated over a week ago
Shared School Devices
It's common for teachers using brightwheel within a classroom or school to share devices, find out how to best facilitate this practice!
Written by
Hadleigh
Updated over a week ago
Seasonal Programs & Camps Setup
Brightwheel can meet the unique needs of seasonal programs using our Premium subscription. Maintain rosters, billing, and more!
Written by
Hadleigh
Updated over a week ago
Brightwheel for Nannies
Find out how to best use brightwheel as a nanny or private family account.
Written by
Hadleigh
Updated over a week ago
Communicate with Families in an Emergency Situation
Communicate effectively with families in cases of school closings, natural disasters, or any other situation that requires a fast response.
Written by
Hadleigh
Updated over a week ago
Demo Students
Use the Demo students that are on your account by default to train your staff and test new features without impacting your reporting.
Written by
Hadleigh
Updated over a week ago
Update the brightwheel App
Update the app on your device for access to the most secure and feature-rich version of brightwheel
Written by
Hadleigh
Updated over a week ago