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Account Management
Manage your brightwheel account as an Admin/Owner, staff member, or guardian.
Account Management OverviewLearn about how to manage a brightwheel account, update the brightwheel app, and how to easily oversee multiple schools or locations.
Edit Your Check-in CodeHow to view and update your 4 digit code in order check children and staff in & out of your school.
App or Website Won't LoadCheck the availability or maintenance of the brightwheel platform anytime through our status page & troubleshoot common connectivity issues.
Delete or Deactivate an AccountLearn how to request a brightwheel account be deactivated
brightwheel Security FAQsLearn more about brightwheel's commitment and approach to security.
Manage your ProfileLearn how to update the information on your profile including your name, contact information, check-in code, and more!
Manage Push Notifications for StaffStaff and admins can customize their notification settings within their brightwheel app.
Logging in to brightwheelLearn how to access brightwheel on the web or in the app
Troubleshooting Login IssuesLearn about common troubleshooting paths you can take if you are having trouble accessing your account on the web or in the app
Update Staff Login CredentialsHow to update any staff member's (Staff, Lead Staff, Manager, or Admin) email address and password
Manage brightwheel Account PasswordChange an existing password, or reset a forgotten password
Troubleshoot Password ResetLearn how to perform various troubleshooting actions if you are experiencing issues while resetting your account password
2FA at Sign-in OverviewLearn about Two-factor Authentication (2FA) - an additional layer of security on brightwheel administrator accounts
2FA at Sign-in FAQsFrequently Asked Questions related to 2FA at Sign-in
Opt-out of 2FA at Sign-inLearn how to opt out of 2FA at Sign-in from your account on the web temporarily, indefinitely, and how to enable again
Administrator Home Overview (App)Learn how the tools on the Administrator Home and Dashboard can benefit program admins by making common features easily accessible
Manage School ProfileAdministrators can store even more information about their center within brightwheel by utilizing the School Profile.
Administrator Home Overview (Web)Learn how the tools on the Administrator Home on the web can benefit your program when getting started or during day-to-day management!
School SettingsControl how Guardians and Staff interact with brightwheel using your School Settings.
Roster Upload Tool OverviewEasily export and upload your program's roster and let our team do the work for you!
Roster Exports from Other SystemsLearn how to export rosters from other systems if you are planning to import an existing roster to brightwheel to get up and running faster.
Roster Upload Tool via the WebUse brightwheel's Roster Upload Tool to upload information from a previous platform or update student profiles in bulk!
Bulk Update via Roster Upload ToolUpdate student rosters and student contacts in bulk using our Roster Upload Tool!
Bulk Update Student Status and Homeroom AssignmentQuickly update student statuses and homeroom assignments in bulk from the web.
Prepare for a New School or Calendar YearLeverage brightwheel’s bulk management tools as an Admin/Manager to prepare & transition school info for a new school or calendar year!
Device SecuritySecurity is brightwheel's top priority! Check out these best practices to ensure that your local devices are set up to protect your data.
Shared School DevicesIt's common for teachers using brightwheel within a classroom or school to share devices, find out how to best facilitate this practice!
Seasonal Programs & Camps SetupBrightwheel can meet the unique needs of seasonal programs using our Premium subscription. Maintain rosters, billing, and more!
Brightwheel for NanniesFind out how to best use brightwheel as a nanny or private family account.
Communicate with Families in an Emergency SituationCommunicate effectively with families in cases of school closings, natural disasters, or any other situation that requires a fast response.
Using brightwheel's Demo StudentsUse the Demo students that are on your account by default to train your staff and test new features without impacting your reporting.
Update the brightwheel AppUpdate the app on your device for access to the most secure and feature-rich version of brightwheel