Account Management | Brightwheel Help Center

Account Management Overview

Learn about how to manage a brightwheel account, update the brightwheel app, and how to easily oversee multiple schools or locations.

Written by Claire Lee Lyall
Updated over a week ago

Manage Your brightwheel Account

Edit Your Check-in Code

How to view and update your 4 digit code in order check children and staff in & out of your school.

Written by Hadleigh
Updated over a week ago

App or Website Won't Load

Check the availability or maintenance of the brightwheel platform anytime through our status page & troubleshoot common connectivity issues.

Written by Sabrina
Updated over a week ago

Delete or Deactivate an Account

What to do when you have the wrong account type, no longer use brightwheel, or created duplicate accounts

Written by Hadleigh
Updated over a week ago

brightwheel Security FAQs

Learn more about brightwheel's commitment and approach to security.

Written by Sabrina
Updated this week

Logging in to brightwheel

Learn how to access brightwheel on the web or in the app

Written by Sabrina
Updated over a week ago

Troubleshooting Login Issues

Learn about common troubleshooting paths you can take if you are having trouble accessing your account on the web or in the app

Written by Sabrina
Updated over a week ago

Update Your Password

Change an existing password, or reset a forgotten password

Written by Hadleigh
Updated over a week ago

Troubleshoot Password Reset

Learn how to perform various troubleshooting actions if you are experiencing issues while resetting your account password

Written by Sabrina
Updated over a week ago

2FA at Sign-in Overview

Learn about Two-factor Authentication (2FA) - an additional layer of security on brightwheel administrator accounts

Written by Sabrina
Updated over a week ago

2FA at Sign-in FAQs

Frequently Asked Questions related to 2FA at Sign-in

Written by Sabrina
Updated over a week ago

Opt-out of 2FA at Sign-in

Learn how to opt out of 2FA at Sign-in from your account on the web temporarily, indefinitely, and how to enable again

Written by Sabrina
Updated over a week ago

Premium Accounts

Update Premium Subscription Payment Method

Update your subscription payment method by adding the new method, completing 2FA if needed, and verifying your bank account information!

Written by Sabrina
Updated over a week ago

Upgrade to Premium

Upgrade to a Premium account by adding a payment method, completing 2FA if needed, and submitting your first payment!

Written by Vee Avenir
Updated over a week ago

brightwheel Premium

Find out more about what the Premium plan has to offer, including pricing, features, and how to upgrade.

Written by Hadleigh
Updated over a week ago

Manage Multi-Sites

Learn how to set up a Multi-Site, toggle between locations, view the Multi-Site Dashboard, and manage staff access.

Written by Sabrina
Updated over a week ago

Multi-Location Manager on Mobile

Set up all of your locations under a single organization and quickly switch between locations on your brightwheel mobile app.

Written by Hadleigh
Updated over a week ago

Changing your Premium Subscription

A conversation with our team is required to make any changes to your subscription.

Written by Claire Lee Lyall
Updated over a week ago

Administrator Tools

Administrator Home Overview (App)

Learn how the tools on the Administrator Home and Dashboard can benefit program admins by making common features easily accessible

Written by Sabrina
Updated over a week ago

Administrator Home Overview (Web)

Learn how the tools on the Administrator Home on the web can benefit your program when getting started or during day-to-day management!

Written by Sabrina
Updated over a week ago

School Settings

Administrators can control how student contacts and staff members interact with the center within brightwheel through the school settings.

Written by Sabrina
Updated over a week ago

User Permissions

Teacher/Staff Permissions

Learn about various roles that can be assigned to staff profiles and how to update a staff member's role when needed

Written by Sabrina
Updated over a week ago

Parent Permissions to Edit Student Profiles

School Admins can turn on or off the ability for parents to edit information on student profiles.

Written by Claire Lee Lyall
Updated over a week ago

Bulk Management

Roster Upload Tool Overview

Upload any roster spreadsheet from your previous platform and let brightwheel do the hard work for you.

Written by Hadleigh
Updated over a week ago

Roster Exports from Other Systems

Learn how to export rosters from other systems if you are planning to import an existing roster to brightwheel to get up and running faster

Written by Sabrina
Updated over a week ago

Roster Upload Tool via the Web

Use brightwheel's roster upload tool to upload student information in bulk. Exports from previous platforms can also be used.

Written by Hadleigh
Updated over a week ago

Bulk Update via Roster Upload Tool

Update student rosters and student contacts in bulk using our roster upload tool. Perfect for the beginning and end of the school year!

Written by Hadleigh
Updated over a week ago

Bulk Update Student Status and Homeroom Assignment

Quickly update student statuses and homeroom assignments in bulk from the web.

Written by Vee Avenir
Updated over a week ago

Best Practices

Preparing for a New School Year

Leverage brightwheel’s bulk management tools to efficiently prepare and transition school information for a new school year.

Written by Hadleigh
Updated over a week ago

Device Security

Security is brightwheel's top priority! Check out these best practices to ensure that your local devices are set up to protect your data.

Written by Hadleigh
Updated over a week ago

Shared School Devices

It's common for teachers using brightwheel within a classroom or school to share devices, find out how to best facilitate this practice!

Written by Hadleigh
Updated over a week ago

Seasonal Programs & Camps Setup

Brightwheel can meet the unique needs of seasonal programs using our Premium subscription. Maintain rosters, billing, and more!

Written by Hadleigh
Updated over a week ago

Brightwheel for Nannies

Find out how to best use brightwheel as a nanny or private family account.

Written by Hadleigh
Updated over a week ago

Communicate with Families in an Emergency Situation

Communicate effectively with families in cases of school closings, natural disasters, or any other situation that requires a fast response.

Written by Hadleigh
Updated over a week ago

Demo Students

Use the Demo students that are on your account by default to train your staff and test new features without impacting your reporting.

Written by Hadleigh
Updated over a week ago

Update the brightwheel App

Update the app on your device for access to the most secure and feature-rich version of brightwheel

Written by Hadleigh
Updated over a week ago