All Collections
Account Management
Manage your brightwheel account as an Admin/Owner, staff member, or guardian.
Account Management OverviewLearn about how to manage a brightwheel account, update the brightwheel app, and how to easily oversee multiple schools or locations.
Refresh/Hard Refresh Web Browser[For All Users] A reminder to refresh your web browser often to ensure you're seeing the most current features and communications from our team
Manage your Profile[For All Users] Learn how to update the information on your profile including your name, contact information, check-in code, and more!
Locate and Edit Check-in Code[For all users] How to view and update your 4 digit code that is used to check students and staff in and out of a program.
brightwheel Security FAQsLearn more about brightwheel's commitment and approach to security.
App or Website Won't LoadCheck the availability or maintenance of the brightwheel platform anytime through our status page & troubleshoot common connectivity issues.
Manage Push Notifications for Staff[For All Staff] Staff and admins can customize their notification settings within their brightwheel app.
Deactivate brightwheel Account[For all users] Learn how to request a brightwheel account be deactivated/deleted.
Transfer brightwheel Account Ownership[For Admins] Learn how to transfer ownership of a brightwheel account to a new owner!
Two-Factor Authorization (2FA) Troubleshooting[For All Users] Learn about troubleshooting two-factor authorization (2FA) issues when adding a payment method or logging into brightwheel
Log in to brightwheel[For all users] Learn how to access brightwheel on the web or in the app
Troubleshoot Login Issues[For all users] Learn troubleshooting paths if you are having trouble with password resets, or signing into your account
Update Staff Login Credentials[For All Staff] Learn how to update a staff email address username and password!
Manage brightwheel Account Password[For all users] Learn how to change an existing password, or reset a forgotten password
2FA at Sign-in Overview[For all users] Learn about Two-factor Authentication (2FA) - an additional layer of security on brightwheel accounts!
2FA at Sign-in FAQsFrequently Asked Questions related to 2FA at Sign-in
Opt-out of 2FA at Sign-in[For All Users] Learn how to opt out of 2FA at Sign-in from your account on the web temporarily, indefinitely, and how to enable again
Administrator Home Overview (App)Learn how the tools on the Administrator Home and Dashboard can benefit program admins by making common features easily accessible
Manage School Profile[For Admins] Learn how to store information about your program within brightwheel by utilizing the School Profile.
Administrator Home Overview (Web)Learn how the tools on the Administrator Home on the web can benefit your program when getting started or during day-to-day management!
Manage School Settings[For Admins] Learn how to control how staff and guardians interact with brightwheel.
Staff Permissions Overview[For Admins + Managers] Learn about various roles that can be assigned to staff & teacher profiles and how to update a staff member's role
Manage "Parent Can Edit Student Info" Setting[For Admins & Managers] Learn how to turn the ability for parent to edit student information on and off
Student Upload Tool Overview[All Staff] Easily export and upload your program's student and family information, letting our team do the work for you!
Export Student Rosters from Other SystemsLearn how to export student and family information from other systems to quickly import a roster into brightwheel.
Add Students via brightwheel's Upload Tool[All Staff] Use our Upload Tool to bulk add students and contacts, or update your existing roster in brightwheel!
Bulk Update Student Information[All Staff] Update student profile information and contact lists in bulk using our convenient Upload Tool!
Bulk Update Student Room Assignments[For Admins] Learn how to update student room assignments in bulk.
Prepare for a New School or Calendar Year[For Admins] Follow these best practices to manage your brightwheel account in preparation for a new year!
Device Security[For All Staff] Security is brightwheel's top priority! Check out these best practices to ensure that your local devices are set up to protect your data.
Shared School Devices[For Admins] It's common for teachers using brightwheel within a classroom or school to share devices, learn best practices for set up!
Seasonal Programs & Camps Setup[For Admins] Learn how to use brightwheel for unique needs like seasonal programs, camps, etc.
Brightwheel for NanniesFind out how to best use brightwheel as a nanny or private family account.
Communicate with Families in an Emergency Situation[For Admins + Managers] Communicate effectively with families in cases of school closings, natural disasters, or any urgent situation
Using brightwheel's Demo Students[For All Staff] Use the Demo students to practice using brightwheel, test new features and train staff without impacting your reporting!
Update the brightwheel Mobile App[For All Users] Update the app on your device for access to the most secure and feature-rich version of brightwheel