Update Student Contact Login Credentials

[For Guardians] Learn how to update the email address and/or phone number username associated with your brightwheel account.

Sabrina avatar
Written by Sabrina
Updated over a week ago

Student contacts (Parents, Family, and Approved Pickups) can log in using an authenticated email or phone number and a password. Read on to learn how to update your email, phone number, or password in your student contact account.

It is vital to maintain updated login credentials for the security of your account and to be able to communicate with your childcare provider.

ℹ️ Once a brightwheel account is activated, only the account owner can update the email or phone number. Program staff and administrators cannot make these changes for activated parents or student contacts.

Change Email Address

On the Web

On the App

  1. Tap your name in the bottom left corner

  2. Select Profile

  3. In the 'Account Info' box, click Edit

  4. Input the preferred email address

  5. Click Save

  1. Tap the ≡ in the upper left corner

  2. Optionally, if you have multiple accounts, tap Switch Accounts and select the desired account to update

  3. Tap Edit Profile

  4. In the Account Info section, input the preferred email address

  5. Tap Save to confirm the changes

ℹ️ If the email address being entered is already associated with a brightwheel account, an error will occur. Please reach out to support at help@mybrightwheel.com for further assistance in this scenario.

🚩 When a parent's email address is modified, brightwheel sends an auto-generated email to inform them of the change. This security measure ensures visibility. If the parent did not make the change, they should contact Support at help@mybrightwheel.com for assistance.

Change Mobile Phone Number

  1. Tap the three lines in the upper left-hand corner

  2. Optionally, if you have multiple accounts tap Switch Accounts and select the desired account to update

  3. Tap Edit Profile

  4. Tap on the Mobile Phone field

  5. Enter the new phone number and tap Send Code

  6. Within a few moments, a 6-digit verification code should be delivered via SMS text message

  7. Enter that code on the Verify Phone Number screen

  8. Tap Done

ℹ️ Once a phone number has been verified, it can only be changed or updated; it cannot be deleted. Please contact us at help@mybrightwheel.com if you need to have a phone number removed.

💡 If both an email address and phone number are added, then brightwheel will always default to the email address when sending important communication such as billing-related emails or password resets.

Change Password

Brightwheel account holders can reset or update passwords at any time. Keep in mind that only the account holder will have access to change their password - administrators aren’t able to view or change passwords for staff or parent accounts.

View our Manage brightwheel Account Password resource for applicable steps and information regarding password security.

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