Once you've added and invited student contacts, you easily add additional contacts, remove or edit them. The student contact list gives you full control over who can access a child's profile in brightwheel.
View a student's contact list
A students' contact list displays everyone with access to the child and their permission levels.
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Edit a student contact's information
If a student contact’s email or phone number is incorrect (e.g. a typo) or is outdated, Admins, Managers or Lead Staff can either remove and re-add the contact with the correct details, or attempt to edit their information.
Parent, Family, and Approved Pickup contacts can also edit their own email and phone number. They can do this by clicking Edit profile in their account. You can share our resource Update your username as a guardian or student contact with them for steps.
Note: Programs can edit a contact’s details only if the contact has not activated their brightwheel account. Once a contact signs up, only they can update their own name, email, or phone number for security reasons.
Steps to edit
Log in to brightwheel on the web
Click to open the My School menu > Parents
Jump to the applicable tab at the top of page: Parents, Family, or Approved Pickups based on the contact's type
Locate the student and their related contacts
Click the ✎ icon next to the contact's name
Update the needed contact information
Click Save Contact
Update a contact's permissions and role
Programs can adjust a student contacts user type if selected incorrectly (i.e., Family contact that actually needed to be a Parent contact).
Log in on the web
In the sidebar menu, click My School > Students > Select a student profile
Scroll down to the Contacts section
Click Edit (top right) in the tile
Hit Update next to the contact to update their type and save
Remove a contact
To fully disconnect a parent or family member and prevent access to the profile, simply remove them from the contact list. If they're not listed, they won’t be able to view the profile. Removing a student contact completely severs the association with the student.
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Remove contacts for multiple students
You can manage a child’s contact list from their individual profile or through My School > Parents on the web. We recommend using the Parents tab if you need to remove contacts from multiple students, it's the fastest and most efficient method.
FAQs
Who is able to remove student contacts?
Who is able to remove student contacts?
Student contacts can be removed from a student's profile by Administrators, Managers, Lead Staff members, or Parent contacts with edit permissions.
Why can't I remove a contact?
Why can't I remove a contact?
You may not be able to remove a contact for the following reasons:
They are the primary payer. You'll see a message if this is the case. Follow the Change the Primary Payer steps to remove them.
You lack the necessary permissions. Check with a program administrator to ensure your access is set up correctly.
They have open invoices. Reassign, void, or have them pay the invoices before removing the contact.
I have more questions. How can I get answers?
I have more questions. How can I get answers?
We recommend checking out our Student Contact Management FAQs & Troubleshooting resource, or you can contact the brightwheel Support Team.
Does removing a contact delete their brightwheel account?
Does removing a contact delete their brightwheel account?
Removing a contact doesn’t delete their brightwheel account. They can still log in to see other linked students or a blank page if none remain. To fully deactivate their account, have them contact the brightwheel Support Team.