Skip to main content

Manage student contacts

[For all Staff] Learn how to view all student contacts, remove or edit their information, and edit their contact type.

Sabrina avatar
Written by Sabrina
Updated this week

After adding and inviting student contacts, you can easily add, edit, or remove them, giving you full control over who can access a child’s profile.

View a student's contact list

A students' contact list displays everyone with access to the child and their permission levels.

On the Web

On the App

  1. Click on My School

  2. Open the Students page

  3. Click a student's name to open their profile

  4. Scroll down the Contacts section to view all related contacts and their contact type

  1. From a room, select the desired student

  2. Tap the Pencil icon to edit on android or Profile on iOS

  3. Scroll down to the CONTACTS section

Edit a student contact's information

If a contact’s email or phone number is incorrect, Admins, Managers, or Lead Staff can update it only if the contact hasn’t activated their account. Otherwise, the contact must update their own details under Edit profile. For guidance, share with families Update your username as a guardian or student contact.

Steps to edit

  1. Log in on the web

  2. Go to My School > Parents

  3. Select the correct tab (Parents, Family, or Approved Pickups)

  4. Click the ✎ next to the contact’s name

  5. Update the information and select Save Contact

Update a contact's permissions and role

Programs can update a student contact’s user type at any time if their role or permissions change, such as changing an Emergency Contact to an Approved Pickup. The four main contact types are Parent, Family, Approved Pickup, and Emergency Contact. Learn more about contact permissions.

  1. Log in on the web

  2. Go to My School > Students and select the student

  3. Scroll to Contacts and click Edit

  4. Select Update next to the contact, adjust their type, and save

Remove a contact

To fully disconnect a parent or family member and prevent access to the profile, simply remove them from the contact list. If they're not listed, they won’t be able to view the profile. Removing a student contact completely severs the association with the student.

On the Web

On the App

  1. Log in on the web

  2. Click on My School in the sidebar menu > Students

  3. Select a student to open their profile

  4. Scroll down to the Contacts, clicking Edit in top right corner of the list

  5. Click Remove next to the contact

  1. From a room, select the desired student's name to open their profile

  2. Tap the ✎ icon on Android or Profile button on iOS to edit

    Scroll down the the CONTACTS section and tap the appropriate contact to open their profile

  3. At the bottom of the profile, tap Remove

  4. Tap Remove again to confirm this action

Remove contacts for multiple students

You can manage a child’s contact list from their individual profile or through My School > Parents on the web. We recommend using the Parents tab if you need to remove contacts from multiple students, it's the fastest and most efficient method.

FAQs

Who is able to remove student contacts?

Student contacts can be removed from a student's profile by Administrators, Managers, Lead Staff members, or Parent contacts with edit permissions.

Why can't I remove a contact?

You may not be able to remove a contact for the following reasons:

  • They are the primary payer. You'll see a message if this is the case. Follow the Change the Primary Payer steps to remove them.

  • You lack the necessary permissions. Check with a program administrator to ensure your access is set up correctly.

  • They have open invoices. Reassign, void, or have them pay the invoices before removing the contact.

I have more questions. How can I get answers?

We recommend checking out our Student Contact Management FAQs & Troubleshooting resource, or you can contact the brightwheel Support Team.

Does removing a contact delete their brightwheel account?

Removing a contact doesn’t delete their brightwheel account. They can still log in to see other linked students or a blank page if none remain. To fully deactivate their account, have them contact the brightwheel Support Team.

Can I adjust someones contact type on the mobile app?

To adjust a contact type (e.g., Parent to Approved Pickup) on the mobile app, you need to remove the contact and re-add them with the correct designation

Did this answer your question?