Now that you've added and invited student contacts (Parents, Family, Approved Pickups) for your students, learn how to further manage their profiles.
View Student Contacts
The student contact list gives programs complete visibility and control over which parents, family members, approved pickups, and emergency contacts are connected to a child in brightwheel.
💡 Not sure who can see a student's profile? The contact list shows who has access and their level of access. To completely disconnect a parent or family member from the child and ensure they cannot view the profile, remove them as a contact. If they're not listed as a contact, they won't be able to see the profile.
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Edit a Student Contact
If a contact has not activated (accepted their invitation and logged in to connect to a student) their brightwheel account, the program can edit their email, or phone number in brightwheel.
Log in to brightwheel on the web
Click to open the My School menu option and select Parents
Jump to the applicable tab at the top of page: Parents, Family, or Approved Pickups based on the contact's type
Locate the student and their related contacts
Click the ✎ icon next to the contact's name
Update the needed contact information
Click Save Contact
ℹ️ Once a contact signs up for brightwheel with an email address or phone number, programs cannot change the contact's name, email, or phone number any further; the contact controls their own information and can update it in their profile. However, at anytime, Admins, Managers, and Lead Staff can remove a contact if their account information was entered incorrectly (i.e., typo in the email address) and needs to be re-added with the correct information
Update Student Contact Type
Programs can adjust a student contacts user type if selected incorrectly (i.e., Family contact that actually needed to be a Parent contact).
Log in to brightwheel on the web
Click on My School and open the Students page
Select a student by clicking on their name
Scroll down to the Contacts section
Click Edit in top right corner of the pane
Click Update on the appropriate contact's row
Use the Contact Type dropdown to select what's needed
Click Save Contact
Remove a Contact
Student contacts can be removed from a student's profile by Administrators, Managers, Lead Staff members, or Parent contacts with edit permissions. Removing a student contact severs the association with the student but does not delete their brightwheel account; they can still log in to view other associated students or see a blank page with the brightwheel logo if no other connections exist.
💡 If a student contact is wanting to deactivate/delete their account completely, encourage them to contact brightwheel's Support team at help@mybrightwheel.com
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Questions? Check out our Student Contact Management FAQs & Troubleshooting resource.