Invalid Token

The reset password link expires after a few hours. If you are receiving a message about your token this means the reset password link is no longer valid and you will need to request a new link.

No reset email received 

If you clicked "Forgot Password" but didn't receive an email, try these tips:

  1. Search your inbox for an email from and the subject: brightwheel - Reset Password Instructions
  2. Make sure you sent the reset password link to the same email address you used to create your brightwheel account.
  3. Have you received other emails from us? Your email carrier may be blocking our emails. You can follow these steps to try whitelisting our email address.
  4. Clear your browser's cache and cookies and attempt the reset once more. You can also try opening the link in a different browser to see if that helps!
  5. Manually type in your email address, do not use predictive text or autofill features as these may add a space to the end of the entry causing a failure. 

If none of these tips work, please email us at

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