Program administrators and Managers are able to create new accounts and update existing accounts for staff members to assign the specific role they will need depending on the level of access they should have at the program.

Administrators will have full access to add and manage Staff, Lead Staff, Manager, and Administrator profiles. Managers will have access to add and manage Staff, Lead Staff, and Manager profiles, but not administrators.

Continue reading below to learn more about these roles, how to add them, and how to update roles on existing accounts!

There are 4 different role options you will see available when adding or updating a staff member's permissions:

Administrators will be able to add and update any staff member to any role, but Managers will only be able to add and update users to be equivalent to their role or below their role access-wise. If you are a Manager and need to add or update a staff member's profile to Admin, please contact an existing administrator at your program to complete this action.

It's also important to call out that on the web, Managers have the ability to change student statuses to help maintain the admissions pipeline, but the ability to set the student to active and inactive is up to Admins who have higher permissions.

Please Note: While Staff and Lead Staff without Admin privileges will only be able to see Students in their assigned Rooms on the app, they will be able to view all Student Profiles in the school on the web, regardless of assigned Rooms. If you do not want Staff to be able to view all Student Profiles, we recommend leveraging our Room Device feature.

Some staff members will be labeled as Multi-Site Admin. This title is assigned to a staff member when a brightwheel multi-site account is initially set up, or when an administrator requests this title be assigned by the brightwheel Support Team.

The Multi-Site Admin can also be called the multi-location administrator, or Super Administrator, and they often have full access across multiple schools or locations.

If you need to remove this title from a staff profile or remove/delete a staff member with this title, please contact brightwheel Customer Support.

To learn more about multi-site management and this title please visit our Manage Multi-Sites and Multi-Location Manager on Mobile resource.

As you are creating a new staff account, you can choose which role to assign to them during the creation process. Review our Add Teachers and Staff Profiles resource to learn more about how to add new staff accounts to your program.

If you've already set up the staff profile but didn't invite them to join your program yet, review our Invite Teachers and Staff to brightwheel resource to learn how to get them invited!

If you've already created a staff member's profile and they need to have their current role updated, you can update permissions on the web following the steps below!

All staff roles can be quickly viewed from the Staff List on the web. This allows administrators and managers to easily see all roles in one spot as opposed to having to click into each staff member's profile.

If an existing staff profile needs to have a new role assigned, the staff member's permissions can be easily modified from the web.

Please Note: Managers are unable to update a staff member's role to Admin, only Manager, Lead Staff, or Staff. If a staff member needs to be updated to an Admin role, please get in touch with an existing administrator at the program for assistance.

Existing staff accounts can also have their permissions updated from the mobile app, but only if the staff member needs to be updated to Lead Staff in order to have editing permissions for student profiles.

If the staff member needs to be updated to Manager or Admin, please complete the steps above on the web!

Please be aware that any time a new Admin profile is added or an existing staff member's permissions are updated, brightwheel will send an automatic email to all Admins at the program. Staff with the Manager role will not receive updates when an Admin is added.

This notice is designed to send to all Admins to ensure that if a new Admin is added, there is immediate visibility on who the Admin is and who added/updated their role.

If there was ever the scenario that a new administrator role was added and had no affiliation with the program, we want to immediately bring it to your program's attention and urge you to contact Support so we can investigate and assist.