Table of Contents
Activate new account
When a user is sent a direct invitation to join brightwheel, they will receive an email that contains the same guidance that is outlined below! If a user does not receive an email invitation, that is okay too. Just follow the steps below to activate:
Confirm what email address the program used to invite you as a staff member
Download the brightwheel app to your mobile device, or use the web app here
Choose the Don't have an account? option on the sign-in page
On the "Which best describes you?" popup, select Staff or Teacher
Input your name, the email address your program used to invite you, and set up a password for your account
On the "Which would you like to do?" popup, select Join a School
Input the 6-digit verification code sent to your email inbox into the 'Verification Code' box
Once you are logged in, you will see any classrooms you are assigned to, and their student rosters
For more information on how to use brightwheel as a teacher, check out our Teacher Training video here!
I'm not receiving my 6-digit verification code in my email inbox. What's wrong?
Check your spam folder for any messages with a subject of 'brightwheel verification code" with the sender being firstname.lastname@example.org
Check that the email address you're using to activate your account is the same inbox you're checking for the message in
Search your entire inbox for the subject and sender outlined above (especially if you're using filters!)
I’m getting an error message using my 6-digit verification code. What’s wrong?
We know this can be frustrating and there are a few different scenarios that could be causing you to receive an error message. Review the error message provided after inputting your code to determine what the suggested resolution steps are.
If you have tried all available options to complete your account activation, but are still having trouble, please Contact Support for assistance.