Wrong Account Type
Are you a parent but created a teacher account - or a teacher that created a parent account by accident? No, problem! Email us at [email protected] and we will remove your association so you can create the correct account type.
I'm a Parent and a Staff/Teacher
This is a common scenario. Parents who are also teachers will need 2 brightwheel accounts with 2 separate email addresses. We offer different levels of access for a teacher and a parent which is why we require that they are different emails. As a teacher you have access to all of the students in your classroom where as a parent you can only access your child(ren).
No longer using brightwheel
We are sorry to see you go but happy you gave us a chance. Email us directly at [email protected] and let us know how we can improve or if there is anything we are missing and we will take care of shutting down your account.