Brightwheel takes customer feedback regarding our platform and services very seriously. We also respect the privacy and security of your school.
Policies for Premium subscriptions
Please be aware that:
30-days advance notice is required to make any changes to a subscription
Past subscription payments are non-refundable
Annual subscription payments paid upfront are non-refundable
Review our Terms of Service for additional information.
Important notes
Staff timecards
If you change your subscription it might impact access to your account. Free accounts are not able to have staff so only the primary administrator email will continue to have access. Due to this change in access, we strongly encourage you to export all employee timecards if you think your subscription will change.
Billing and statement schedules
Recurring statement schedules in our Billing tool are not automatically canceled if your subscription is changed. Make sure to first delete active billing plans if you are no longer using brightwheel to bill your families.
If you would like to stop using brightwheel to collect payments from your families but don’t want to change your Premium subscription, please complete this form.
Request a subscription change
Once you’ve taken any necessary steps above and are ready to make changes to your brightwheel Premium subscription, please reach out to the brightwheel Support Team with your request.
To begin a conversation, tap the ≡ menu > Help on the app, or click the chat bubble in your brightwheel account on the web.
💡 Looking to transfer brightwheel account ownership? Learn more here.
Thank you and let us know if there is anything else we can help with! We are so appreciative of our partnerships with schools and centers like yours.