Brightwheel takes customer feedback regarding our platform and services very seriously. We also respect the privacy and security of your school.
Policies for Premium subscriptions
Please be aware that:
30-days advance notice is required to make any changes to a subscription
Past subscription payments are non-refundable
Annual subscription payments paid upfront are non-refundable
Review our Terms of Service for additional information.
Important notes
Staff timecards
If you change your subscription it might impact access to your account. Free accounts are not able to have staff so only the primary administrator email will continue to have access. Due to this change in access, we strongly encourage you to export all employee timecards if you think your subscription will change.
Billing and statement schedules
If you are no longer planning to use brightwheel to bill your families, we recommend deactivating any active billing plans as a first step. If you're unsure if this is the right step for you, reach out to us so we can assist.
Request a subscription change
Once you’ve taken any necessary steps above and are ready to make changes to your brightwheel Premium subscription, let the brightwheel Support Team know so we can assist.
ℹ️ Looking to transfer brightwheel account ownership? Learn more here.
Thank you and let us know if there is anything else we can help with! We are so appreciative of our partnerships with schools and centers like yours.