There may be family members or other folks who parents would like to add as approved pickups for their child.  As an admin, to do so, follow the below instructions.  If you'd like to assign this responsibility to the parent, feel free to share these instructions with parents.

Table of Contents

Add Approved Pickup



From the Web:

  • Login, and click on Students from the top menu
  • Select a child's account by clicking on their name
  • Scroll down to the Contacts section and click Add a contact
  • Expand the drop-down menu under Contact Type and select Family or Approved Pickup
  • Add the approved pickup's information & click Save Contact
  • An invitation to join brightwheel will be sent to their email immediately 

Edit/Update Approved Pickup

From the Web:

  • Login, and click on Students from the top menu
  • Select the child this pickup is associated with by clicking on their name
  • Scroll down to the Contacts section and click Edit in the header
  • Click Update to the left on the pickup's line
  • Make the necessary changes and click Save Contact

Delete Approved Pickup

From the Web:

  • Login, and click on Students from the top menu
  • Select the child this pickup is associated with by clicking on their name
  • Scroll down to the Contacts section and click Edit in the header
  • Click Remove to the left on the pickup's line
  • Confirm that you would like to remove this approved pickup by clicking Remove from the popup window

Manage Family and Approved Pickups from the App

A student's profile can be edited right from the app.  Below you will see how to add, update, and delete pickups directly form the app. 

  1. Login to the app and select a student
  2. Tap "Edit"
  3. Scroll and select "Family or Approved Pick-up"
  4. Enter Contact's information (an email invite will automatically be sent)
  5. Tap "Save," then tap it again

To delete a Family or Approved Pick-up follow steps 1 & 2 then tap the red minus " - " icon. Tap "Save" and they will be removed.


(Android) From the App:

  • Log into the brightwheel mobile app, navigate to the room and child you are adding a pickup for, and tap the edit icon in the child's feed
  • Under Family & Approved Pickup, either tap Add to create a new record, or tap on the name of a current approved pickup to edit
  • Enter the relevant information and tap Create, or update the information and tap the back button

Please note: Family and approved pickups cannot be deleted from the mobile app.  See how to delete or remove a contact from the web above.

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