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Student Contact Management
Contact Types: Parents, Family, Approved Pickups, and Emergency Contacts
Contact Types: Parents, Family, Approved Pickups, and Emergency Contacts
The differences and privileges for contacts listed for students. Learn how to best set up contact lists for your students.
Sabrina avatar
Written by Sabrina
Updated over a week ago

Admins, Managers, and Lead Staff can choose between four contact types when adding student contacts: Parent, Family, Approved Pickup, and Emergency Contact. Each contact type has varying permissions and privileges, as outlined below!


Contacts and Access

Parent

  • Can create a brightwheel account

  • Can check a student in and out

  • Can update their personal contact information and check-in code

  • Can see all updates in the Daily Feed

  • Can message the school and receive messages in an inbox/sent box that is shared between only Schools and Parents

  • Can view child's profile

  • Can access billing and payment information by default

  • Can add or remove other adults from the child's profile (if the program enables editing permissions)

  • Can edit child's profile information (if the program enables editing permissions)

Family

  • Can create a brightwheel account

  • Can check a student in and out

  • Can update their personal contact information and check-in code

  • Can see all updates in the Daily Feed

  • Can message the program on the app only and cannot receive messages from the program

  • Cannot access billing and payment information by default

  • Cannot add or remove other adults from the child's profile

  • Cannot edit child's profile information

Approved Pickup

  • Can create a brightwheel account

  • Can check a student in and out

  • Can update their personal contact information and check-in code

  • Cannot see all updates in the Daily Feed

  • Cannot send or receive messages

  • Cannot access billing and payment information by default

  • Cannot add or remove other adults from the child's profile

  • Cannot edit child's profile information

Emergency Contact

These contacts have no access to the child's brightwheel profile and will not be invited/cannot create their own brightwheel account. They also do not have pickup privileges. This is simply a point of contact for the program in the event of an emergency.

💡It's important to note that on our most current Billing experience, Family and Approved Pickups can be added as payers on a student's account. Additionally, while parents have access to billing and payment information by default, in this Billing experience, they can also be removed as a payer.

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