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How to log in to your brightwheel account

[For all users] Learn how to sign in to brightwheel.

Sabrina avatar
Written by Sabrina
Updated over a week ago

Your brightwheel account can be accessed from the web or the mobile app.

If you have not yet set up an account, check if your program sent you an invitation to begin this process or take the steps here:

Note: If you are both a staff member and a student contact, your login and logout steps will be different. Learn more by visiting our resource for signing in with dual roles.

Log in

  1. Visit the sign-in page on the web, or open the brightwheel mobile app

  2. Input your username & password

  3. Click Sign in

  4. Enter the 6-digit two-factor (2FA) authentication code sent to your email or phone number, then hit Sign in again

💡 Tip: If you forgot your password or are unable to log in, please reset your password or check out our troubleshooting guide.

Log out

On the App

On the Web

  1. From your account on the app, tap the three horizontal lines (top left)

  2. Tap Edit Profile

  3. Hit Logout

  1. From your account on the web, click your profile tile (bottom left)

  2. Hit Sign Out

Account switching

As mentioned above Guardians, or student contacts who also use brightwheel as staff can easily switch between multiple accounts on the mobile app without needing to completely log in and out of separate accounts. This saves time and helps users seamlessly toggle between different roles within brightwheel.

Review our Using brightwheel as a Student Contact and a Staff Member if this situation applies to you.

Note: Guardians, or student contacts can be connected to student profiles from multiple programs at once and do not need separate accounts for each program. If you are only a student contact and have duplicate accounts, please visit our Delete or Deactivate an Account Help Center resource for steps on how to deactivate one account.

FAQs

I’m getting an error message using my 6-digit code. What’s wrong?

We know this can be frustrating and there are a few different scenarios that could be causing you to receive an error message. Please see the Troubleshooting brightwheel Access resource for more information on the specific error you're encountering and how to best resolve it.

I'm not receiving my 6-digit 2FA code in my email inbox. What's wrong?

  • Check your spam folder for any messages with a subject of 'brightwheel verification code"

  • Check that the email address you're using as your username to log in is the same inbox you're checking for the message in

  • Search your inbox for the subject and sender outlined above (especially if you're using filters!)

  • If you previously unsubscribed from brightwheel emails, contact Support

I’m not receiving my 6-digit code as a text to my phone. What’s wrong?

  • Make sure the phone number you’re using to log in to your account is the same number you’re awaiting the text message at!

  • If you've unsubscribed from brightwheel SMS messages, text START to 844-335-4655 to resubscribe and try resending the code

    • If you're unsure if you've unsubscribed, give this a shot to rule out if this is the issue!

  • Ensure that you are in an area with strong reception. If your reception is strong, but the message is not coming through, try restarting your device.

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