Parent and Family accounts can be connected to an unlimited number of different programs using brightwheel, so there is no need to deactivate your existing account if you need to be signed up as a Parent/Guardian at a new school. If you need to connect your account to a new school, simply add your child's profile using the 10-digit invite code. Or, your new program can add you to the student profile(s) with the email or phone number associated with your existing account.

This is a common scenario. Guardians who are also teachers will need 2 brightwheel accounts with 2 separate email addresses. We offer different levels of access for a teacher and a parent, which is why we require that they are different emails. As a teacher, you have access to all of the students in your classroom, whereas a Guardian, you can only access your child(ren). To learn more about easily switching between different account types, please visit our Using brightwheel as a Student Contact and Staff Member Help Center resource.

We are sorry to see you go but happy you gave us a chance. If you'd like to cancel your subscription, start a conversation with our Support team and let us know how we can improve or if there is anything we are missing, and we will take care of shutting down your account. Deactivating an Administrator account alone will not cancel the school subscription. Please note that we require 30 days notice to cancel a Premium subscription. Additional details can be found in our Subscription Cancellation article and our Terms of Service.