💡 Programs can use the pre-drafted emails, messages, and links to flyers below to kick off communication about brightwheel with your staff and families!
Parents
Introduce parents to brightwheel (email)
Parents will receive an email or text invitation from brightwheel when you manually send the invites, but some administrators also like to give parents a heads up beforehand. Below is an optional message to send parents right before you click 'Invite All' in brightwheel.
Subject Line: Look out for a brightwheel invite 👀
Hi families!
Our program has partnered with brightwheel, the leading early education app, for parent communication, tuition billing, and more. It is highly reviewed, secure, and commended for its ease-of-use. We’re excited for you to see what it’s all about!
Soon, you’ll receive an email or text invitation from brightwheel to connect to your child’s profile. Simply click the link in the brightwheel message to finish creating your account. If you already have a brightwheel account, it will automatically link to our program when you click the invite link.
You can sign in to brightwheel on both a web browser and via their mobile app. You can download their mobile app in the Apple and Google Play app stores.
For technical support, brightwheel offers families direct support! Learn how to contact the brightwheel Support Team within your account.
See you all on brightwheel!
PDF resources to send to parents
Introduce parents to brightwheel (with billing)
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Introduce parents to brightwheel (without billing) |
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Introduce brightwheel Billing to parents & payers |
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Family introduction letter for checking-in/out with brightwheel
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Guide for parents on the different types of contacts they can add and permissions
💡Tip: Upload this to your program's Documents for parents to reference at any time. |
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Additional parent message templates
Providers can send a series of messages in brightwheel designed to introduce families to brightwheel one step at a time.
1. Kickoff Alert
We recommend sending your first message as an Alert when you invite parents to brightwheel. Even if a parent hasn't signed up yet, the message will be waiting for them when they connect their account.
Hello families! We're thrilled to introduce brightwheel as your all-in-one communication and tuition billing platform. 😊 To stay connected with your student, we highly recommend adding your phone number to your Profile for text alerts.
We also have a helpful course available to guide you in using brightwheel. Simply follow this link: https://academy.mybrightwheel.com/training/848381f8-15b9-11ee-8c95-0269bab6fbd9/overview. There's no need to complete the entire course now! Just tackle the Intro module (~5 mins) to create your brightwheel account. You can explore the rest later.
Click "Get Started" and complete the registration details to create your Academy account. If you log in to brightwheel with an email, please use the same email to access the Academy.
If you need technical support, you can contact the brightwheel Support Team within your account.
2. Follow-up message
This is a great follow-up to send 1-2 days after inviting parents.
Hi families! We hope you are enjoying your first few days on brightwheel.😊 Going forward, we will be using brightwheel for all communication. Please feel free to message us back directly within the app next time you need to get in touch!
As a reminder, we also have a helpful course available to guide you in using brightwheel. To start, you only need to complete the Intro module to create your account! Simply follow this link: https://academy.mybrightwheel.com/training/848381f8-15b9-11ee-8c95-0269bab6fbd9/overview.
Click "Get Started" and complete the registration details to create your Academy account. If you log in to brightwheel with an email, please use the same email to access the Academy.
In addition, you can contact the brightwheel Support Team within your account if you need technical assistance! If time allows, check out this quick video to learn more about the app: https://youtu.be/1g7O20HtGE0
3. Billing Launch
These are great to send if you are generally announcing the use of brightwheel billing or if you intend to cover direct bank transfer service fees on behalf of families.
General billing announcement
Hi everyone! We will soon be managing our tuition and invoicing through brightwheel. We are thrilled to announce this change: you will be able to pay online, manage all your charges and payments in one place, see past statements, and easily pull tax reports. Plus, brightwheel has the highest levels of security and compliance in the industry, so your information will be safe and encrypted.
Please take a moment to add a payment method by clicking ‘Payments’ on the purple sidebar > click the ‘Payment Settings’ tab at the top. For the mobile app, you can tap the 3 horizontal lines at the top left corner > tap ‘Payments’ > ‘Payment Settings.’
I encourage you read through this resource from brightwheel: https://help.mybrightwheel.com/en/articles/5598644-get-started-paying-in-brightwheel-for-payers
As always, you can contact the brightwheel Support Team within your account for technical assistance with the app.
If you cover bank transfer service fees
Hi everyone! We’re excited to share that we’ll soon be managing all tuition and invoicing through brightwheel. This change will make it easier to handle your payments. You’ll be able to pay online, track charges and payments in one place, view past statements, and easily download tax reports.
We’re also pleased to let you know that direct bank transfers (E.g. ACH, PADs) payments will be free for families, as we’ll be covering the associated service fees. If you prefer to pay by credit or debit card, please note that there will be a small processing fee applied by brightwheel.
To get started, please add your preferred payment method in the app (Tap the three lines (top left) > Payments > Payment Settings).
For step-by-step guidance, take a look at this resource from brightwheel:
As always, you can contact the brightwheel Support Team within your account for technical assistance with the app.
4. Reminder: Sign up for Bill Pay
Hi everyone! A friendly reminder to add your payment method to your brightwheel account if you haven’t already. 💰
If you are on a web browser, you can add your payment method by clicking ‘Payments’ on the purple sidebar > click the ‘Payment Settings’ tab at the top. For the mobile app, you can tap the 3 horizontal lines at the top left corner > tap ‘Payments’ > ‘Payment Settings.’
5. Reminder: Enable Autopay
Hi families! I wanted to send a plug that you have the option to enable Autopay in brightwheel. This means your payment method on file will automatically be charged the day an invoice is due.
You will still receive a payment confirmation email/text, but this way you don’t need to worry about going into brightwheel to make a payment each time. Just sharing this tip! 😊
6. Check-in/out Launch
Hello everyone! We are excited to announce that we will begin using brightwheel to check your children in and out of our program starting [Date]. This quick and easy system uses a QR code and your cell phone to accurately track your child's attendance. Please click here if you would like to watch a demonstration video: https://www.youtube.com/watch?v=LHuvyMZSeKA
Staff
Introduce staff to brightwheel (email)
If using personal devices
This email template is designed for staff members who will be creating their own brightwheel accounts and using the app on their personal devices. You can also attach the Brightwheel Teacher Flyer (PDF) to this email as an additional resource.
Subject Line: We’re excited to start using brightwheel!
Hi teachers!
Our program has partnered with brightwheel for parent communication, tuition billing, and more.
It is highly reviewed, secure, and commended for its ease of use. Hundreds of thousands of teachers use this tool across the globe, and an overwhelming number of them say it saves them time and helps them deepen relationships with families. Parents also love having everything in one place.
Soon, you’ll receive an email invitation from brightwheel. When you do, download the mobile app on the Apple or Android app store. You’ll then create your account with the same email you were invited with, and when you sign up make sure you select Join a School instead of creating a new one. Then, voila, you’ll be ready to go!
Additionally, please make time over the next few days to complete the brightwheel getting started course - Teacher Fundamentals: Using a Personal Device (1 hour to complete). The link can be found here: https://academy.mybrightwheel.com/certifications/59f424f2-1207-11ee-b960-06d6008c54bf
After opening the link above, click Start > Get Started. This will bring you to a registration page where should fill out the applicable details to create a brightwheel Academy account. Please use the same email address to register for the academy that you use to log in to brightwheel. Once you're registered, you will automatically be loaded into the correct course.
After completing this course, you will be awarded a certificate of completion.
If you have any questions, please let me know or if the question is specific to the brightwheel product you can contact the brightwheel Support Team within your account.
See you all on brightwheel!
If using shared devices only
This email template is designed for staff members who will use a shared program device to log activities and will NOT have individual brightwheel staff accounts.
You can also attach the Brightwheel Teacher Flyer (PDF) to this email as an additional resource.
Subject Line: We’re excited to start using brightwheel!
Hi teachers!
Our program has partnered with brightwheel for parent communication, tuition billing, and more.
It is highly reviewed, secure, and commended for its ease of use. Hundreds of thousands of teachers use this tool across the globe, and an overwhelming number of them say it saves them time and helps them deepen relationships with families. Parents also love having everything in one place.
Each classroom will share a tablet, and on brightwheel, you’ll be able to select your name so messages and activities will be associated with your profile.
Additionally, please make time over the next few days to complete the brightwheel getting started course - Teacher Fundamentals: Using a Shared Device (30 minutes to complete). The link can be found here: https://academy.mybrightwheel.com/certifications/903c1dda-1207-11ee-abe6-06d6008c54bf
After opening the link above, click Start > Get Started. This will bring you to a registration page where should fill out the applicable details to create a brightwheel Academy account. Once you're registered, you will automatically be loaded into the correct course.
After completing this course, you will be awarded a certificate of completion.
If you have any questions, please let me know or if the question is specific to the brightwheel product, you can contact the brightwheel Support Team within your account.
See you all on brightwheel!
Additional staff message templates
These are great for sending training materials to staff.
If using personal devices
Hi teachers! 👋 Please make time over the next few days to complete the brightwheel getting started course - Teacher Fundamentals: Using a Personal Device (1 hour to complete). The link can be found here: https://academy.mybrightwheel.com/certifications/59f424f2-1207-11ee-b960-06d6008c54bf
After opening the link above, click Start > Get Started. This will bring you to a registration page where should fill out the applicable details to create a brightwheel Academy account. Please use the same email address to register for the academy that you use to log in to brightwheel. Once you're registered, you will automatically be loaded into the correct course.
After completing this course, you will be awarded a certificate of completion.
If you have any questions, please let me know or if the question is specific to the brightwheel product you can contact the brightwheel Support Team within your account.
If using shared devices only
Hi teachers! 👋 Please make time over the next few days to complete the brightwheel getting started course - Teacher Fundamentals: Using a Shared Device (30 minutes to complete). The link can be found here: https://academy.mybrightwheel.com/certifications/903c1dda-1207-11ee-abe6-06d6008c54bf
After opening the link above, click Start > Get Started. This will bring you to a registration page where should fill out the applicable details to create a brightwheel Academy account. Once you're registered, you will automatically be loaded into the correct course.
After completing this course, you will be awarded a certificate of completion.
If you have any questions, please let me know or if the question is specific to the brightwheel product, you can contact the brightwheel Support Team within your account.
How to message in brightwheel
Did y’all know you can message other teachers in your classroom and any admins on brightwheel? 💬 Here is how: https://help.mybrightwheel.com/en/articles/4299729-administrator-and-staff-messaging
Reminder to log activities
Good morning! If you haven’t already, make sure you post your first photo 📸 for parents on brightwheel today. Here is step-by-step information in case it helps! https://help.mybrightwheel.com/en/articles/1332274-log-activities-and-actions