Brightwheel is here to help!
Get quick answers in the Help Center
We recommend searching our Help Center as the quickest way to find instructions about how our tool works. By clicking this article, you are already in our Help Center and can search your question at the top of this page.
We recommend bookmarking our Help Center for easy access later:
Or, you can access it from your brightwheel account:
(App) Tap the ≡ icon > Help > Help Center.
(Web) From the purple menu, click Help.
Receive updates & news
Visit your brightwheel newsfeed to view the latest info on new or updated features, tips and tricks to get more value out of brightwheel, or register for free events like webinars or workshops!
How to access your newsfeed:
Log in to brightwheel on the web
Click the chat icon (bottom-right of the screen)
Click News
How to contact Support as an Admin or Staff
💡Administrators using brightwheel Premium can reach us via live chat during business hours and receive assistance in seconds!
On the app | On the web |
| Ask a question
Create a ticketOur support is designed to fit your day. Quickly submit a ticket at any time by filling out our detailed submission form and our team will keep you updated on the status of your request.
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How to contact support as a student contact
Your child's provider is your primary contact for most questions and can be reached via Messaging in brightwheel. In the rare case of a technical issue or if you need to deactivate your account, our Support Team is here to help.
On the app | On the web |
Families who have downloaded brightwheel's mobile app can reach Support right from their account.
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