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How to contact Support

[For all users] Learn the quickest ways to find answers with brightwheel Support.

Sabrina avatar
Written by Sabrina
Updated this week

Brightwheel is here to help!

Get quick answers in the Help Center

We recommend searching our Help Center as the quickest way to find instructions about how our tool works. By clicking this article, you are already in our Help Center and can search your question at the top of this page.

We recommend bookmarking our Help Center for easy access later:

help.mybrightwheel.com

Or, you can access it from your brightwheel account:

  • (App) Tap the ≡ icon > Help > Help Center.

  • (Web) From the purple menu, click Help.

Receive updates & news

Visit your brightwheel newsfeed to view the latest info on new or updated features, tips and tricks to get more value out of brightwheel, or register for free events like webinars or workshops!

How to access your newsfeed:

  1. Log in to brightwheel on the web

  2. Click the chat icon (bottom-right of the screen)

  3. Click News

How to contact Support as an Admin or Staff

💡Administrators using brightwheel Premium can reach us via live chat during business hours and receive assistance in seconds!

On the app

On the web

  1. Tap the ≡ Menu icon in the top left corner

  2. Tap Help

  3. Tap Send Message to Customer Service

  4. Create a message to start a Live Chat, or to send your message to the brightwheel Support team if outside Live Chat hours. Staff can use this option to send a message at anytime.

Ask a question

  1. Log in to your account

  2. Click the chat bubble in the bottom-right corner

  3. Select Ask a question

  4. Type and send your message

Create a ticket

Our support is designed to fit your day. Quickly submit a ticket at any time by filling out our detailed submission form and our team will keep you updated on the status of your request.

  1. Log in to your account

  2. Click the chat bubble in the bottom-right corner

  3. Select Contact brightwheel Support

  4. Fill out the form, then click Create ticket

How to contact support as a student contact

Your child's provider is your primary contact for most questions and can be reached via Messaging in brightwheel. In the rare case of a technical issue or if you need to deactivate your account, our Support Team is here to help.

On the app

On the web

Families who have downloaded brightwheel's mobile app can reach Support right from their account.

  1. Log into the brightwheel app

  2. Tap the ≡ menu icon in the top left corner

  3. Tap Help and then Help Center

  4. Click the chat bubble in the bottom right corner

  5. Tap Send us a message

  6. Type and send your message

  1. Log into brightwheel on the web

  2. Click Help from the purple sidebar menu

  3. Click the chat bubble in the bottom right corner

  4. Select Ask a question

  5. Type and send your message

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