Brightwheel understands the importance of communicating with staff easily and that's why the Messaging feature is designed to centralize communication for staff and admins! This feature provides convenient one-on-one communication between administrators and staff, but also group staff messages where administrators can send group messages based on staff room assignments.
🚩 It's important to note that removing a staff member will delete direct messages sent between the removed staff and admin. Messages sent to families, or group staff messages will remain.
You can reactivate the staff member to recover those admin/staff messages. Check out our Add Staff Members help center resource for more details.
Administrator to Individual Staff Messaging
Messaging between administrators and staff is very similar to messaging with parents. In this case, administrators can message any staff member within brightwheel and Staff can message any administrator. Staff can message other Staff in a group room message, but are not able to message other staff members individually within brightwheel.
This provides a secure and convenient way of keeping up to date with staff in a single centralized location.
Administrator to Staff Messaging on Mobile | Administrator to Staff Messaging on the Web |
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in the bottom right corner
Group Staff Messages
Often, administrators need to communicate with all of the staff in a particular classroom. Brightwheel’s messaging functionality empowers administrators to communicate quickly and easily using the group messaging option. Once the thread has been started, any staff member or other administrators can navigate to the conversation to read and reply at any time. Messaging an entire classroom will notify all staff members assigned to that classroom.
Group Staff Messaging on the App | Group Staff Messaging on the Web |
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Viewing Staff Messages
Admins and Managers can view staff messages on the web or app. However, it's important to note that specific Admins or Managers will not be able to view individual Admin <> Staff threads unless they are a part of that thread.
You can also mark messages as read or unread!
Viewing on Mobile | Viewing on the Web |
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FAQ
How can I view messages for deleted staff?
How can I view messages for deleted staff?
When a staff member is removed, any direct messages sent between the staff member and an admin will not be accessible. Messages sent to families and within group staff room messages are still available for viewing within the thread they were initially sent. To access messages for deleted staff, navigate to the Messages section on the app and scroll through the student, or staff message thread to find the desired correspondence.