Brightwheel understands the importance of communicating with staff effectively. The messaging feature on the web and within the app acts as a centralized communication hub for staff and administrators. This helps to reduce the number of platforms used for communication and enables staff and administrators to easily share updates or coordinate with classroom staff instantly. This feature provides convenient one-on-one communication between administrators and staff, but also group staff messages where administrators can send group messages based on staff room assignments.

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Administrator to Staff Messaging

Messaging between administrators and staff is very similar to messaging with parents. In this case, administrators can message any staff member withing brightwheel. Any staff member can message any administrator but are not able to message other staff members within brightwheel. This provides a secure and convenient way of keeping up to date with staff in a single centralized location.

Administrator to Staff Messaging on Mobile

Administrator to Staff Messaging on the Web

  1. Open the brightwheel app to the Administrator Home page

  2. Click the Messages badge at the top of the screen

  3. Tap the Speech Bubble in the top right-hand corner

  4. Choose the Staff option

  5. Choose the Individuals option

  6. Select the desired staff member(s) and tap Next

  7. Draft the message and tap the Send icon

  1. Choose Messaging from the side menu

  2. Click New Message

  3. Select the Staff option

  4. Select Individuals option

  5. Choose the desired staff member(s)and click Next

  6. Draft the message and click Send Message

Group Staff Messages

Often, administrators need to communicate with all of the staff in a particular classroom. Brighthwheel’s messaging functionality empowers administrators to communicate quickly and easily using the group messaging option. Once the thread has been started any staff member or other administrators can navigate to the conversation to read and reply at any time. Messaging an entire classroom will notify all staff members assigned to that classroom. Click the Message tab (bottom on iOS, top on Android)

Group Staff Messaging on Mobile

Group Staff Messaging on the Web

  1. Open the brightwheel app to the Administrator Home page

  2. Click the Messages badge at the top of the screen

  3. Tap the Speech Bubble in the top right-hand corner

  4. Choose the Staff option

  5. Choose the Entire Room option

  6. Select the desired room(s) and tap Next

  7. Draft the message and tap the Send icon

  1. Choose Messaging from the side menu

  2. Click New Message

  3. Select the Staff option

  4. Select the Entire Room option

  5. Choose the desired room(s)and click Next

  6. Draft the message and click Send Message

Staff Messaging & Replies

Staff members without administrator privileges have the ability to respond in group and individual threads. They are also able to start new conversations with other administrators within the brightwheel account. Staff members, however, cannot message other non-admin staff members in brightwheel. Staff messaging abilities can be accessed on both the mobile app and from the web.

Staff Messaging on Mobile

Staff Messaging on the Web

  1. tap the Messages tab at the top of the screen

  2. Tap the Speech Bubble in the top right-hand corner

  3. Choose the Staff option

  4. Choose Entire Room or Administrator (or respond directly in the thread)

  5. Select the desired room(s) or administrators and tap Next

  6. Draft the message and tap the Send icon

  1. Choose Messaging from the side menu

  2. Click New Message

  3. Select the Staff option

  4. Choose Entire Room or Administrator (or respond directly in the thread)

  5. Choose the desired room(s) or administrators and tap Next

  6. Draft the message and click Send Message

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