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Send Message Attachments
Send Message Attachments

[For all Staff] Learn how to send attachments, files, and documents via brightwheel messaging!

Audrey avatar
Written by Audrey
Updated over a year ago

Providers and staff can quickly share files, pictures, and documents with students and staff via brightwheel messaging. This feature enables personalized notes with attachments, streamlining communication.

Tips and Tricks:

💡Please review our Allowed File Types to ensure your file is in the correct format for sharing

💡To share a documents & files that are accessible to guardians from the Documents section on their child's profile, we recommend using our Shared Files feature.

For Admin: Send Message Attachments

Send to other Staff

ℹ️ To send message attachments to multiple staff at once, admins should use the app instead of brightwheel on a web browser.

On the App

On the Web

  1. Navigate to the Messages page on the mobile app

    1. If sending in an existing thread, select the thread and click the paper clip 📎 icon

  2. If sending a new message, click the new message icon

  3. Choose Staff as the audience, then select Individuals or Entire Rooms

  4. Follow prompts to select staff or rooms

  5. Select the desired attachment or take a photo/video

  6. Enter your message and click Send Message

  1. Navigate to the Messaging page on the web

  2. Navigate to the Staff messaging tab

  3. Select the existing thread and click the paper clip 📎 icon

  4. Drag and drop a file or click browse to select one from your file list

  5. Once ready, click Add

  6. Enter your message and click Send

​🚩 As Admin, to send a NEW message with an attachment to staff, please use the mobile app.

Send to Parents

ℹ️ In the steps below, Admins can choose the purple Admin icon to send Admin to Parent Messages, making the Parent message only visible to other Admins. Admins can choose the green All Staff icon to send a Parent message visible to all Staff.

On the App

On the Web

  1. Navigate to the Messages page on the mobile app

    1. If sending in an existing thread, select the thread and click the paper clip icon 📎

  2. If sending a new message, click the new message icon

  3. Choose Parents as the audience, then select Individuals or Entire Rooms

  4. Follow prompts to select individual parents or rooms

  5. Tap + Add file and select the desired attachment or take a photo/video

  6. Enter your message and click Send Message

  1. Navigate to the Messaging page on the web

    1. If sending in an existing thread, select the thread and click the paper clip icon 📎

  2. If sending a new message, click + New Message

  3. Choose Parents as the audience, then select Individuals or Entire Rooms

  4. Drag and drop a file or click browse to select one from your file list

  5. Once ready, click Add

  6. Enter your message and click Send

For Non-Admin Staff: Send Message Attachments

The process for sending message attachments varies by staff type. We recommend non-Admin staff send message attachments from the mobile app for greater feature flexibility.

Send to other Staff

On the App

On the Web

  1. Navigate to the desired room

  2. Tap the Messages page on the mobile app

    1. If sending in an existing thread, select the thread and click the paper clip 📎 icon

  3. If sending a new message, click the new message icon

  4. Choose Room Staff or Administrator as the audience, then select the room or admin

  5. Select the desired attachment or take a photo/video

  6. Enter your message and click Send Message

  1. Navigate to the Messaging page on the web

  2. Select the the Staff messaging tab

  3. Select the existing thread and click the paper clip 📎 icon

  4. Drag and drop a file or click browse to select one from your file list

  5. Once ready, click Add

  6. Enter your message and click Send

🚩 For Staff, to send a NEW message with an attachment to other Staff, please use the mobile app.

Send to Parents

On the App

On the Web

  1. Navigate to the desired room

  2. Tap the Messages page on the mobile app

    1. If sending in an existing thread, select the thread and click the paper clip 📎 icon

  3. If sending a new message, click the new message icon

  4. Choose Parents as the audience, then select the student(s)

  5. Tap + Add file and select the desired attachment or take a photo/video

  6. Enter your message and click Send Message

  1. Navigate to the Messaging page on the web

  2. Select the the Parents messaging tab

  3. Select the existing thread and click the paper clip 📎 icon

  4. Drag and drop a file or click browse to select one from your file list

  5. Once ready, click Add

  6. Enter your message and click Send

🚩 For Staff, to send a NEW message with an attachment to Parents, please use the mobile app.

ℹ️ Not seeing the option to attach a file? Confirm you have correct permissions and try sending it from the mobile app instead. The ability to add an attachment to new messages is only available on the mobile app for non-admin staff.

Related Articles
Teacher to Parent Messaging
Messaging Overview
Admin and Staff Messaging
Admin to Parent Messaging
Messaging the Childcare Provider
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