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Mark Messages as Read & Unread
Mark Messages as Read & Unread

[For All Users] Learn how to manage messages by marking them as read or unread.

Audrey avatar
Written by Audrey
Updated this week

Sometimes you can't get to a message right away, or you may have backlog of message notifications that need to be cleared. In brightwheel, you can mark individual or multiple messages as read and unread when needed.

These features are only available on the web version of brightwheel, but it will be on mobile soon! 🎉


Mark Messages as Unread

Marking a message as unread keeps the message thread highlighted, ensuring you never miss a response between providers and families, along with other staff.

  1. Log in to brightwheel on the web.

  2. Go to the Messaging page

  3. Find the message thread you wish to mark as unread

  4. Hover over the message preview to see the Mark unread option

  5. Click Mark unread
    💡If you have clicked into the message thread, you'll need to hover over the thread preview until three dots appear. Click on the dots and select Mark unread from there.

  6. To mark multiple messages as unread, select the checkboxes next to the desired threads and click Mark unread in the purple window that appears '


Mark Messages as Read

Marking a message as read removes the unread message notification for that thread.

  1. Login to brightwheel on the web

  2. Go to the Messaging page

  3. From the message thread preview, select the checkboxes next to the thread(s) you wish to mark as read

  4. Click Mark read in the purple window that appears

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