All Collections
For Guardians
Manage Account and Student Profile
Switching to a New brightwheel Program
Switching to a New brightwheel Program

[For Guardians] Learn how to access a child's profile at a new program & maintain access to historical profiles at other programs

Sabrina avatar
Written by Sabrina
Updated over a week ago

A student contact (Parent, Family, or Approved Pickup) can be added to multiple student profiles, at multiple programs, with the same login information. Student contacts do not need to deactivate their existing brightwheel account if their student switches to another program that uses brightwheel!

Switching to a new Program

When switching to a new brightwheel program/adding a new provider, ensure your existing account's contact information is provided to the new program's administrator to allow visibility into all student profiles needed. Follow these suggested steps:

  1. Log in to brightwheel.

  2. Note the email address or mobile number associated with your existing account:

    • On the web, click Profile to view the account's contact information

    • On the app, tap the three horizontal lines, then select Edit Profile to view the account's contact information

  3. Share this contact information with the new program's staff to ensure it is used when you are added as a student contact

  4. Once the new program has added you, all student profiles (historical and current) will remain accessible from your existing account, with no need for changes or new accounts 🎉

Managing Old Student Profiles

We do not recommend deactivating or deleting a parent account when switching to a new provider. This helps to ensure that parent contacts who prefer to maintain access to historical profiles will be able to do so.

Contacts who prefer to only see current or newest profiles may be able to remove old student profiles if editing permissions are enabled. But if there is a banner that reads This profile is available to view only, please reach out to the school administrator that the profile belongs to for assistance removing the profile.

Troubleshooting

Contacts who are having trouble viewing a student’s profile after switching to a new provider are encouraged to:

  • Double-check the login information to make sure it’s the correct account

  • Ask the administrator of the new program to confirm that the contact info added to the student’s profile is an exact match for the contact info associated with the existing account

  • Parent contacts can ask the administrator to provide the 10-digit invite code for the new student’s profile

Did this answer your question?