Remove a Student’s Profile

How a parent contact can remove a student's profile from their account without contacting the program

Taryn avatar
Written by Taryn
Updated over a week ago

There are instances where a student contact may no longer need access to a specific student profile from their account and would like to have it removed. This can be due to transferring schools or an error setting up, resulting in a duplicate profile.

If the student contact is a Parent with edit permissions, it's possible to remove a student’s unwanted profile from their brightwheel account on the web.

🚩 Removing a student's profile will result in a loss of access to any historical data, including messages and billing records, immediately.

We recommend downloading any billing information, such as your Tax Summary, before removing yourself.

From the Web

From the App

  1. Click to open the My Children page

  2. Select the desired student's account by clicking on their name

  3. Select the Profile tab

  4. Scroll down to the Contacts section and click Edit

  5. Click Remove next to the appropriate contact, and click Remove again to confirm

  6. Click My Children from the side menu to refresh the page

  1. Open the student’s profile by tapping on their name

  2. Tap the Pencil icon to edit on Android or Profile on iOS

  3. Scroll down to locate the Contacts section

  4. Click the appropriate contact to open their profile

  5. Click Remove on the contact, and click Remove again to confirm

The duplicate/old profile will be removed from the child list upon refresh. The student and contact profiles will be unlinked, but the student profile will not be deleted.

💡 If there is a student profile with no contacts to delete, or if there is a banner that reads 'This profile is available to view only', please reach out to the school administrator for assistance removing the profile.

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