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[For Admins & Managers] Learn how to use customizable forms to collect key information from families

Sabrina avatar
Written by Sabrina
Updated today

Brightwheel's Forms feature enables providers to collect key information from families, automatically update student profiles, and create new contacts. Submissions are stored in one place, making it easy to track who has provided the required information.

Providers can also share documents with families using options like Document Requests, Fillable Documents, and Contracts.


Types of questions and fields available on forms

In brightwheel, you can add two types of questions to a form:

  • Preset (by brightwheel): Preset questions correspond to fields on the child's profile (E.g. Name, contacts, allergies) and approved answers auto-update information on student profiles.

  • Custom (by admin): You can add fields unique to the program. Answers to custom questions do not auto-update profiles.

Additionally, you can specify the Field type, controlling the information families can enter. This provides various formats for responses, such as requiring a yes/no answer, selecting from a dropdown, drawing a signature, choosing a date and more!


Create a new form

  1. Log in on the web

  2. Go to Paperwork in the sidebar menu > Forms & Requests tab

  3. Click Create new and choose the type of form

  4. Add relevant fields, questions or documents. Mark fields as required by clicking the pencil icon next to a field

  5. Click Create when finished

Share a form

Once you've created a form, you have different options available for how you'd like to share it, including adding it to an Admissions packet. Please visit Sharing Digital Forms for additional information.


Available preset fields

Each form is comprised of sections of fields that guardians will be able to fill out. These fields directly correspond with the fields in the student’s profile.

The following information can be collected on a form with preset questions:

Child information: name, birthday, allergies, doctor's name & phone, gender

Parent/Guardian information: name, relationship to child, email, phone number

💡Tip: You only need to include the Parent/Guardian section just once. Guardians can then add additional contacts to the form and all current contacts on the child's profile (except emergency contacts) will be displayed.

Enrollment information: desired start date, asks if a sibling is attending & sibling name

Family mailing address

Parent signature


Create your own custom sections & fields

Custom sections and fields can be added to any form as outlined in the creation process above. At this time, any information collected in the custom section/field will not be displayed directly in the student’s profile, but will always be accessible through that form submission.

Click the + New Section button, or click the Add fields button within a section to add a Custom Section.

ℹ️ Each field must have a unique name. If you need multiple fields for the same type of information, such as parent names, use distinct labels like 'Parent Name 1' and 'Parent Name 2' to prevent duplicates.


Request guardian signatures

If you need signatures on a form, you can require guardians include a typed signature (text or cursive) and/or draw a signature.

To require a drawn signature, click the pencil icon next to a field, then select the Drawn signature field type.


Available field types

When you create a question or field, you can decide how the Guardian responds by selecting from the following field types:

  • Text

  • Yes/No

  • Number

  • Date

  • Paragraph

  • Single or multi select dropdown

  • Drawn signature

  • Typed signature

  • State

  • Country


Reviewing form submissions

After a form is created, you will have a few options for managing these forms such as requesting changes on a guardian's submission or approving a form submission.

See Review form submissions resource for more information.


Frequently Asked Questions (FAQs)

Can I collect a registration fee with forms?

While there is not currently a way to collect fees on a individual form, you can charge a submission fee when sending a Admissions packet! To learn more, visit Add a packet submission fee.

What if I need to edit a form I’ve already sent to families?

You can easily edit and reorder sections within a form. Editing a form will not affect or change any historical submissions. For any other additions or changes, we suggest making the needed edits and then resharing the form with your families.

How do I make changes to a form that has already been submitted and approved?

We recommend resharing the form that needs updating so guardians receive a new copy and submit the updated information.

Why am I receiving the error message, "The form must have at least one field" when sharing a form?

This is occurring because there are no editable fields added to the form! If this was sent to families, they wouldn't be able to fill out the form digitally. To correct this, edit the form you've created and select at least one editable field following the guidance above.

Why are student profiles not updating when I approve a form?

Most likely you did not select Approve and Update when reviewing the form or you used a custom field instead of a preset question. Once a form is submitted and you selects Approve and Update, any data included in the preset questions will auto populate on the corresponding fields on the child's profile. Data included in custom sections will not auto populate on the student's profile.


Learn more about Managing and Sharing Forms!

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