Program administrators receive automatic email updates on key student and family billing activity!
Plus, every Saturday, admins receive a weekly Billing Digest email summarizing the invoices scheduled to post for the upcoming week and prompting to make any changes before they post, saving time down the road.
ℹ️ Billing notifications are turned ON by default. Turning OFF billing notifications will disable ALL billing email notifications for that specific user, at that specific program location. Any other staff looking to update this setting will want to do so from their brightwheel account.
Turn On/Off Billing Email Notifications
Log in on the web
Navigate to the Billing tab
Click to open Billing Settings
Under 'Your Billing Notifications' toggle Receive all billing notifications ON/OFF as needed
If disabling, click Yes, opt out in the pop-up window
💡Only Admin or Billing Only staff will receive these billing emails. To stop receiving billing notifications, update the staff permissions accordingly.
🚩 Parents and Payers do not have the option to manage or customize their billing notification settings at this time.
Troubleshooting
Billing notifications are turned ON but I am not receiving any notification emails.
Billing notifications are turned ON but I am not receiving any notification emails.
If you have confirmed that the billing notification setting is turned on and the email was not routed to the spam folder but you are still not receiving emails, please email support@mybrightwheel.com so the brightwheel Support Team can assist you further.