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Update your username as a guardian or student contact

[For Guardians] Learn how to update the username (email address and/or phone number) associated with your brightwheel account.

Sabrina avatar
Written by Sabrina
Updated over 3 weeks ago

Student contacts (Parents, Family, and Approved Pickups) can log in using an authenticated username (email and/or phone number), and a password. It is vital to maintain updated login credentials for the security of your account and to be able to communicate with your childcare provider.

ℹ️ Once a student contact's brightwheel account is activated, only the account owner can update the email or phone number. Program staff and administrators cannot make changes to activated student contact accounts.

Update Email Address

💡 If both an email address and phone number are added, then brightwheel will always default to the email address when sending important communication such as billing-related emails or password resets.

On the Web

On the App

  1. Tap your name in the bottom left corner

  2. Select Profile

  3. In the 'Account Info' box, click Edit

  4. Input the preferred email address

  5. Click Save

  1. Tap the ≡ in the upper left corner

  2. Optionally, if you have multiple accounts, tap Switch Accounts and select the desired account to update

  3. Tap Edit Profile

  4. In the Account Info section, input the preferred email address

  5. Tap Save to confirm the changes

ℹ️ If the email address being entered is already associated with a brightwheel account, an error will occur. Reach out to the brightwheel team for assistance.

🚩 When a parent's email address is modified, brightwheel sends an auto-generated email to inform of the change for enhanced account security.

Update Mobile Phone Number

  1. Log in to brightwheel on the mobile app

  2. Tap three lines menu (top-left) > Edit Profile

  3. Under 'Mobile Phone' enter the new phone number, then tap Send Code

  4. Enter the 6-digit verification code sent to the new number. Tap Done when finished.

ℹ️ Once a phone number has been verified, it can only be changed or updated; it cannot be deleted. If a number needs to be deleted, reach out to the brightwheel team for assistance.

Manage brightwheel Password

Student contacts can reset or update a brightwheel account password at any time. Program admins are not able to view or manage student contact's passwords.

View our Manage brightwheel Account Password resource for further information.

FAQs

Why am I getting the error "email already taken" when updating my email address?

If you encounter an error stating that "Email has already been taken," it typically means the email is linked to another account. To resolve this, check if the email is associated with an inactive account. If so, please contact the brightwheel Support Team to deactivated the inactive account to free up the email for use.

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