Student contacts (Parents, Family, and Approved Pickups) can log in using an authenticated username (email and/or phone number), and a password. It is vital to maintain updated login credentials for the security of your account and to be able to communicate with your childcare provider.
ℹ️ Once a student contact's brightwheel account is activated, only the account owner can update the email or phone number. Program staff and administrators cannot make changes to activated student contact accounts.
Update Email Address
💡 If both an email address and phone number are added, then brightwheel will always default to the email address when sending important communication such as billing-related emails or password resets.
On the Web | On the App |
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ℹ️ If the email address being entered is already associated with a brightwheel account, an error will occur. Reach out to the brightwheel team for assistance.
🚩 When a parent's email address is modified, brightwheel sends an auto-generated email to inform of the change for enhanced account security.
Update Mobile Phone Number
Log in to the brightwheel app
Tap the three lines in the upper left-hand corner
Tap Edit Profile
Tap on the Mobile Phone field
Enter the new phone number and tap Send Code
Within a few moments, a 6-digit verification code should be delivered via SMS text message
Enter that code on the Verify Phone Number screen
Tap Done
ℹ️ Once a phone number has been verified, it can only be changed or updated; it cannot be deleted. If a number needs to be deleted, reach out to the brightwheel team for assistance.
Manage brightwheel Password
Student contacts can reset or update a brightwheel account password at any time. Program admins are not able to view or manage student contact's passwords.
View our Manage brightwheel Account Password resource for further information.