Student contacts can log in using either an email or phone number in conjunction with their password. Regardless of which method is preferred, the email address or phone number needs to be authenticated in order to be used to log in to the user's account. Follow the instructions below to update the necessary login credential.

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Change Email Address

It is vital to maintain updated login credentials for the security of your account and to be able to communicate with your childcare provider.

Each student contact has the option to use an email address and/or mobile number to log into brightwheel. It’s important to know that if both an email address and phone number are added, then brightwheel will always default to the email address when sending important communication such as billing-related emails or password resets.

Please Note: If the email address being entered is already associated with a brightwheel account, an error will occur. Please reach out to support at help@mybrightwheel.com to have the account deactivated.

From the Web

From the App

  1. Select your profile tile in the bottom left corner

  2. Click Profile from the pop-up menu

  3. Click Edit in the 'Account Info' box

  4. Update the email address

  5. Click Save to apply changes

  1. Tap the ≡ in the upper left corner

  2. Tap Edit Profile

  3. Enter the preferred email address in the space provided

  4. Tap Save to confirm the changes

Please be aware that anytime a parent's email address is modified on their account, brightwheel will send the parent an auto-generated email overviewing the change that was made. This is a security measure set in place to provide immediate visibility of the change and in the event that the parent did not perform the change, we strongly encourage contacting Support at help@mybrightwheel so we can investigate and assist.


Change Mobile Phone Number

Student contacts added as a Parent, Family, or Approved Pickup can use a mobile phone number to create an account instead of an email address. All mobile numbers being used to log into an account need to be verified to ensure security. Follow the steps below to add or update a mobile phone number from the mobile app:

  1. Tap the three lines in the upper left-hand corner and tap Edit Profile

  2. Tap on the Mobile Phone field

  3. Enter the new phone number and tap Send Code

  4. Within a few moments, a 6-digit verification code should be delivered via SMS text message

  5. Enter that code on the Verify Phone Number screen

  6. Tap Done

Please Note: Once a phone number has been verified, it can only be changed or updated, it cannot be deleted, please contact us at help@mybrightwheel.com if you need to have a phone number removed.


Change or Reset Password

Maintaining a strong and unique password is vital to the security of any brightwheel account. All brightwheel users have the option to update their password at any time. This can be done on the web from the user’s profile page.

Change Password

  1. Log in on the web

  2. Select your profile tile in the bottom left corner

  3. Click Profile from the pop-up menu

  4. Click the Change Password option

  5. Enter the current password and new password twice in the fields provided

  6. Click Save to apply changes

Reset Password

In order to change a password from the user’s profile, the current password must be entered. If the current password has been forgotten or if the user is not able to access their account, the password can be reset via a link sent to the user’s email or verified phone number. This can be done on the web or in the app.

From the Web

From the App

  1. From the sign-in page, click Forgot password

  2. Enter the email address or phone number used to log in

  3. Click Request Reset to send reset link

  4. Click the reset link and enter the new password

  1. Tap Sign in

  2. Enter the email address or phone number used to log in

  3. Tap Forgot password? to send the reset link

  4. Click the reset link and enter the new password

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