If you no longer need a brightwheel account, you can delete it using the steps in this article. Deactivation may help if you:

No longer use brightwheel
Have duplicate accounts
Need to switch roles (this frees up your email or phone number for another account)

Guardians moving providers do not need to delete their account. You can connect to unlimited programs. See our best practices to learn more.

How to deactivate

🚩 Important: Once your account is deactivated, you’ll lose access to your profile and past data. Please download and save any important photos or records first.

Step 1: Initiate the deactivation

To begin, contact brightwheel Support to start the deactivation process and share the email or phone number linked to the account.

You’ll then receive a message titled “Deactivate your brightwheel account” with a link to complete the request. If your account isn’t linked to an email, you’ll receive the link by text instead.

Step 2: Finalize the deletion

Next, click Deactivate My Account in the email or text and log in to the account you wish to delete. Select Yes, Deactivate My Account to finish.

Look for a message confirming successful deactivation. Visit Troubleshoot deactivations if you get stuck.

✅ And that's it!

Your brightwheel account has been successfully deactivated.

Your email or phone number is no longer associated with a brightwheel account and it can now be used to create a new account or to sign up under a different role (Parent or Teacher), if needed.

Best practices: Moving to a new provider

As a Parent or Guardian:

Parents and Guardians can connect to unlimited programs on one account. You do not need to deactivate to join a new school.

To connect to a new program:

Enter your child’s 10-digit invite code, or
Ask the program to add you using your email or phone number associated with your current account.

As a Teacher or staff member:

Staff can only be active at one program at a time. If your previous program removes you as a staff member, you can be added to a new program using the same email.

If you were not removed and no longer have contact with the previous program, please contact brightwheel Support for assistance.

Troubleshoot deactivations

Below are some common deactivation scenarios and how to resolve them.

“You are not authorized to access this resource.”
This message means you’re logged into the wrong account. Log out and sign back in with the email or phone number linked to the account you want to deactivate.
Account is listed as the primary payer.
This means you are listed as the primary payer responsible for a student’s tuition. Your provider must unlink you first and then you can click the deactivation link again.

FAQs

Should I delete my account if I am both a Teacher and Guardian?

While Guardians who are also Teachers must have two separate brightwheel accounts, deactivation isn’t always needed.

You only need to deactivate an account if the email address you want to use is already linked to another brightwheel account. A single email address can't be used for two accounts so deleting it will free up the email for the new role.

You do not need to deactivate if your Guardian account uses only your phone number. Since Teacher accounts require an email, you can use any email not already tied to a brightwheel account.

Learn more here: Using brightwheel as both a teacher and student contact.

I am the program owner and need to cancel my Premium subscription. How can I do this?

We are sorry to see you go but happy you gave us a chance. If you'd like to cancel your subscription, contact brightwheel Support and and let us know how we can improve or if there is anything we are missing, and we will take care of shutting down your account. Deactivating an Administrator account alone will not cancel the school subscription.

Additional details can be found in our Subscription Cancellation article and our Terms of Service.

Can I request an account deactivation for someone else?

Typically, only the owner of the email or phone associated with the account can request deactivation. Student contacts can only request deactivations for themselves.

However, there are a few exceptions:

Program Admins and Managers can request a deactivation for themselves, other staff, and student contacts.
Staff or Lead Staff can request a deactivation for themselves, but not for other staff, Admin, or student contacts.