This article offers insight to common questions regarding incorrect check in/out times, forgotten punches, and editing time cards.

Correcting Mistaken Check-in/out Records

  • If a student is mistakenly checked-in by a teacher, you can simply go to the list of students who have been checked-in and tap on that particular student to check them out.

  • If you would like to undo the action or delete the action entirely, simply select that child from the Home Screen and click on "Feed." 

  • Next, you'll tap on the action in their feed that you’d like to undo and either edit the time or delete the action altogether.

Adding Missed Check-in/out Records

Sometimes parent forget to complete a check-in or out their child, or a staff member forgets to check out for lunch.  Here is how to fix these errors to keep your records pristine. 

Missed Check-in's

If a student was not checked in, the best way to fix this will be to check them in as soon as you realize the record is missing and then use the information above to edit the date and time from the student's feed. For staff timecards, you can add a new timecard on the web. 

Missed Check-out's

If a student is not checked out at the end of the day, the brightwheel app will assume the student is no longer at the center and reset their status to checked out at midnight local time. This reset in status does not create a check-out record for that student.  To correct this and add a check-out time, you will need to check the student in and then out.  Then you go to that student's feed and delete the check-in record, and edit the check-out record to reflect the appropriate date and time.  We do recommend that you add a note on that record for future reference. 

If a staff member or teacher fails to check-out, all you need to do is edit their time card.  You can do this from the Web or the App. See step-by-step instructions on this here.  Please note that if the staff member is not checked out, any future check-in attempts will fail. 

Please Note: Check-in/out records cannot be logged for a future time or date.

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